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BuyerPulse Deals Database: United States Services

IDC's BuyerPulse Deals Database: United States Services product provides access to IDC's Services Deals Database online tool and supporting research that helps the vendor, end-user, and financial services communities monitor the demand for services contracts as well as the subsequent performance of specific vendors. With contracts signed as early as 1989 and more than 17,000 services contracts, IDC's Services Deals Database represents the largest and richest information repository of IT and BPO services deals in the United States. The online database offers tangible metrics to evaluate buying patterns in service offerings and vendor track records across service types and industries.

Markets Covered
  • Business process outsourcing
  • IT and applications outsourcing
  • Testing outsourcing
  • Network management services
  • Carrier network infrastructure outsourcing
  • Desktop management services
  • Business and IT consulting
  • Systems integration
  • Custom application development
  • Software support and deployment services
  • Hardware support and deployment services
  • Network consulting and integration services
  • IT education and training services
Subjects Analyzed

Throughout the year, this product will address the following topics:

  • Services contract valuation and services pricing models
  • Contract pricing and benchmark metrics
  • Customer metrics and characteristics
  • Private, public, and hybrid cloud; IaaS; PaaS; and SaaS contracts
  • Prime versus subcontractor relationships
  • Services engagement details and analysis
  • Geographic scope and sourcing
  • Industry adoption
  • Losing bidders and contract cancellations
  • One-year and five-year contract trends
  • Customer buying criteria and winning factors
Key Questions Answered

Our research addresses the following issues that are critical to your success:

  1. What contracts are up for renewal over the next 12–24 months?
  2. What end-user buying trends are emerging?
  3. How do the value and length of services contracts compare across various service types and vertical industries?
  4. What contracts do clients or prospects currently have with competitors?
  5. Are services contracts becoming shorter in length or lower in total contract value over time?
  6. Which vendors are most successful at penetrating any given industry or service area?
U.S. Outsourcing Average TCV Trends
Timely Delivery and Support

Throughout the year, this product will offer insight into the latest trends impacting the market. Potential studies include:

IDC Web Conference — The Pulse of Outsourcing: IDC's Quarterly Look at Rolling Four-Quarter Deal Signings

Top 100 Outsourcing Deals

Application Outsourcing Deal AnalysisBPO Deal Analysis

Worldwide Outsourcing Services Annual Predictions

Latin America Outsourcing Trend

Services Contracts Taxonomy
Print Web Page
Related Links
Meet the Experts
Xiao-Fei Zhang Research Director, IDC Global Services Markets and Trends