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Worldwide BPO Services Market Forecaster: Vertical Markets

Continued evolution in BPO has meant fundamentally rethinking how to assess and identify market opportunities for specific customer segments. IDC's Worldwide BPO Services Market Forecaster: Vertical Markets service provides analysis of end users' budgets, spending trends, and priorities across 19 industries for the United States and worldwide. Segmentation by 7 company sizes is available for the United States and worldwide. A comprehensive look at key BPO providers is provided with detailed profiles of vendors assessing their horizontal and industry-specific BPO services as well as their service delivery models, including platform-based and cloud models.

Technology Coverage

This tracker provides total market size and vendor share for the following technology areas. Measurement for this tracker is in end-user revenue.

Core Coverage:

  • Human resources
  • Customer management
  • Procurement
  • Finance
  • Accounting
Geographic Scope
  • United States
  • Worldwide
Forecast Coverage

Forecasts for this tracker are updated semiannually and include one year of historical data and an additional five years of annual market projections. Forecasts are available at the worldwide and U.S. levels. Examples of the forecasts included in this tracker are as follows:

Core Forecast Coverage:

  • Worldwide and United States
  • 5 BPO segments
  • 7 company-size bands
  • 19 industries


This tracker is delivered on a semiannual basis via an Excel-based tool with an online Web query component. The delivery schedule for this tracker is as follows:

  • Preliminary forecast data: May
  • Final forecast data: November
IDC's Tracker Methodology

IDC's tracker data is developed using a rigorous methodology that includes well-planned and well-coordinated local, regional, and worldwide data cross-checks combined with a proprietary advanced data consolidation and analysis data platform managed by IDC's Worldwide Tracker organization. Data sources used in the process of determining IDC's tracker numbers include, but are not limited to:

  • In-country local vendor interviews
  • Distribution data feeds
  • Worldwide and regional vendor guidance
  • ODM data
  • In-country local channel partner discussions
  • Import records
  • Feedback from component suppliers
  • Vendor briefings and public financial reports
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Eileen Smith Program Director, Customer Insights & Analysis