IDC's Cloud Services: Global Overview is a unique research service that provides a "rolled up" view of the entire opportunity for IT cloud service provision. It presents IDC's freshest thinking on the "complete" cloud services opportunity, including the implications of hybrid or "multicloud" deployments, industry clouds, and bringing cloud to the edge. It provides segmentation by region, technology segment, and vertical industry and provides a wide-angle complement to other IDC research programs that provide drilldown views of the impact of cloud in specific areas such as software (SaaS), infrastructure, and networks. This program analyzes how quickly cloud services are being adopted across customer segments and the organizational barriers to faster adoption. It also details key customer expectations about cloud benefits/concerns as well as forecasts how cloud will impact vendor business models and service offerings.