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Nordic Services and Sourcing

IDC's Nordic Services and Sourcing research analyzes the services sector and how companies purchase and consume IT as well as the use of IT from a business perspective — i.e., the transformation of the IT services market due to the 3rd Platform. It includes competitive analysis and market forecasts and quantifies the impact of changing sourcing strategies. Furthermore, it presents timely comments and analysis of relevant events in the market, such as mergers, vendor strategy shifts, and major contracts signed.

Markets and Subjects Analyzed

  • Nordic services markets by foundation market: project services, outsourcing services, customer support services
  • Current and future trends shaping services demands in the Nordics
  • Sourcing and vendor management strategies
  • Price development in consulting prices
  • Business services and business process outsourcing
  • Vertical market adoption of services
  • End-user buying behavior and vendor selection criteria
  • Analysis of deals won and upcoming renewals
  • Impact of 3rd Platform development on existing markets and vendor strategies

Core Research

  • MAP Deck: Nordic services and sourcing
  • IT services market analysis and forecasts
  • Competitive analysis and vendor shares
  • IT services market by vertical market
  • IT services buyer pulse; deal tables
  • End-user priorities and preferences (survey based)

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.

Key Questions Answered

  1. What is the market size of the Nordic services markets (by country) for project services, outsourcing services, customer support services?
  2. How will the market evolve over the coming five years?
  3. How can services and vendors be managed and more value created in the process?
  4. What is the uptake by vertical industry?
  5. How can you get out more value from sourcing and vendor management?
  6. How does the SMB market differ from the rest of the market regarding IT services adoption?
  7. What are end users' most important buying criteria?
  8. Which deals are up for renewal?
  9. Who is winning in the market and why?
  10. How are pure-play offshore vendors doing in the Nordics?
  11. What cloud offerings are successful in the Nordics?
  12. What are my peers' major challenges and how can I differentiate?
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Meet the Experts

Anders Elbak Research Manager, IDC Nordic
Jan Horsager Research Director, IDC Nordic
Jesper Sorensen Research Analyst
Martin Sundblad Research Manager