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IDC Telecommunications Insights: European Technology Priorities and Strategies

Telcos are evolving from traditional communication service providers to platform players at the heart of digital ecosystems. This entails transforming their network infrastructure and associated IT (Business Support Systems and Operational Support Systems), as well as deciding where to operate in the digital value chain, who to partner with, and how to manage and orchestrate new technologies. This requires infrastructure and operational transformation. IDC Telecommunications Insights: European Technology Priorities and Strategies service presents our analysis of how telcos in Europe are addressing this transformation and the related opportunities available to telco vendors and partners.


Markets and Subjects Analyzed

  • Digital transformation within the telco
  • Telco Operational Support Systems (OSS) and Business Support Systems (BSS)
  • Customer experience technologies and strategies
  • Impact of key enabling technologies, e.g. 5G, AI/ML, IoT, cloud, blockchain, quantum.
  • Telco CAPEX and OPEX spend
  • Mergers & Acquisitions
  • Intelligence and automation in telco operations and processes
  • 5G and LTE developments and deployments
  • The role of cloud providers in the digital telco eco-system

Core Research

  • Outlook for the European Telecom Industry in 2022
  • Market Analysis Perspective: IDC Telecommunications Insights: European Technology Priorities and Strategies
  • European Communications SP Spending Forecast, 2021-2026
  • European Telco Capex and Opex Tracker
  • European Telco Survey: Technology Plans and Strategies
  • RAN Evolution and New Architectural Models in the 5G Era
  • Next Generations OSS/BSS
  • The Proliferation of Microservices Design and Deployment in European Telcos
  • European OSS/BSS Forecast, 2021-2026
  • How Emerging Technologies Will Change Telecoms: AI, Blockchain, ML and More
  • Telco Data Monetization in Europe
  • Intelligence NOC/SOC: AI-Driven Telco Operations

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.


Key Questions Answered

  1. What will shape the European telecoms industry over the next 1-5 years?
  2. What will European telcos’ capital and operational expenditure be, by category and country?
  3. How will telcos change their network architectures and investments as 5G takes over?
  4. What affect will emerging technologies like AI/ML and quantum have on telcos’ operations and service offerings?
  5. How should telcos adapt their core OSS/BSS to capitalize on new revenue generating opportunities delivered by 5G services?
  6. How can telcos adopt new technology and operating models to transform and improve customer experience (CX)?
  7. What will the NOC/SOC look like with the expected growth in subscriptions per subscriber, driven by IoT?
  8. What will telcos spend on cloud and associated services over the next 5 years?

Related Links


Meet the Experts
Ahmad Latif Ali

Associate Vice President, European Telecommunications Insights

Bruno Teyton

Research Director, EMEA Telecommunications and Networking

James Eibisch

Research Director, EMEA Telecoms and Networking

Rosalind Craven

Research Manager, EMEA Mobility