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IDC FutureScape: Worldwide Customer Experience (CX) 2018 Predictions

IDC FutureScape: Worldwide Customer Experience (CX) 2018 Predictions

Dec 13, 2017

Framingham, MA, United States

Details

Event Details

IDC FutureScape: Worldwide Customer Experience (CX) 2018 Predictions

2:00 p.m. - 2:40 p.m. U.S. Eastern Time

To register for this event, or to access the on-demand replay please click here.

In this IDC FutureScape presentation, IDC's Alan Webber will discuss covering the key predictions that will impact how enterprises address the customer experience over the next one to three years. Senior IT leaders and line-of-business executives will come away with guidance for managing the implications these predictions harbor for their IT investment priorities and implementation strategies.

About IDC FutureScape:

IDC FutureScape reports are used to shape enterprise IT strategy and planning by providing a basic framework for evaluating IT initiatives in terms of their value to business strategy now and in the foreseeable future. IDC's FutureScapes are comprised of a set of predictions designed to identify a range of pending issues that CIOs and senior technology professionals will confront within the typical three-year business planning cycle. Each prediction is assessed on the basis of its complexity, organizational impact, and time frame to expected mainstream adoption.

To learn more about IDC FutureScape 2018, please click here.

Session Speakers:

  • Alan Webber, Research Director, Digital Strategy & Customer Experience

Audio replays of this Web conference are available to all registered participants starting the day after the event.

If you have questions about how to participate in this Web conference, please contact webconferences@idc.com.

Agenda

2:00 PM - 2:40 PM

IDC FutureScape: Worldwide Customer Experience (CX) 2018 Predictions

2:00 p.m. – 2:40 p.m. U.S. Eastern Time

2:00 PM - 2:02 PM

Topic and Speaker Introductions

IDC Web Conference Host

2:02 PM - 2:30 PM

IDC FutureScape: Worldwide Customer Experience (CX) 2018 Predictions

Research Director, Digital Strategy & Customer Experience , IDC

2:30 PM - 2:38 PM

Participant Q&A

2:38 PM - 2:40 PM

Conclusions/Wrap-up

IDC Web Conference Host