By using this site, you agree to the IDC Privacy Policy

The Pulse of Outsourcing 2H 2017: IDC's Semiannual Look at Rolling 4-Quarter Deal Signings

The Pulse of Outsourcing 2H 2017: IDC's Semiannual Look at Rolling 4-Quarter Deal Signings

Feb 22, 2018

Framingham, MA, United States

Details

Event Details

The Pulse of Outsourcing 2H 2017: IDC's Semiannual Look at Rolling 4-Quarter Deal Signings

12:00 p.m. - 1:00 p.m. U.S. Eastern Time

To register for this event, or to access the on-demand replay, please click here.

When it comes to the outsourcing market, also referred to as managed services, the world of deal making is being challenged like never before. The combination of more players, a turbulent economy, new delivery models, and increasing pressure on customers to do more with less is changing the market for outsourcing deals. These changes involve shifts in key deal metrics including TCV (total contract value), TARR (total annual run rate), ARR (average run rate), ACL (average contract length) and activity, as well as changes in where the best opportunities are, whether by geography, industry, or deal size.

Further, new customer behavior, coupled with the introduction of new delivery models, is helping to reshape the structure of outsourcing contracts and the directions they are taking. Key factors that are impacting the structure of these deals involve the move to using digital capabilities including cloud, mobile, social, and analytics; incorporating innovation accelerators such as cognitive/AI (artificial intelligence) and IoT (Internet of Things); and leveraging hybrid-based engagements.

By leveraging IDC's BuyerPulse Services Deals Database, the world's largest database of services deals, which currently contains more than 60,000 contracts, IDC will provide an analysis and assessment of outsourcing deals based on a rolling 4-quarter view from Q3 2015 through Q4 2017 (December 31, 2017). IDC will show that success in deal making will require vendors to pursue key markets, incorporate strategic capabilities, and ensure that they are optimally positioned.

In particular, this presentation and discussion of deal signings will highlight the following:

  • Where are the best opportunities across key segments, including deal sizes, industries, and outsourcing markets by U.S. and worldwide views that can drive revenue expansion?
  • What are the strategic trends and directions in key deal metrics, including TCV, ACL, TARR, and ARR, needed to architect deals?
  • What types of large outsourcing deals are coming up for renewal, and where are they coming from?
  • Which vendors are winning and which are losing?
  • How are customer needs shaping deals and are there disruptive events and factors in the market to which vendors will need to take action to ensure success in winning future deals?

Session Speakers:

  • David Tapper, Vice President, Outsourcing and Offshore Services
  • Xiao-Fei Zhang, Research Director, IDC Global Services Markets and Trends

Audio replays of this Web conference are available to all registered participants starting several hours after the live presentation has been completed.

If you have questions about how to participate in this Web conference, please contact webconferences@idc.com.

Agenda

12:00 PM - 1:00 PM

The Pulse of Outsourcing 2H 2017: IDC's Semiannual Look at Rolling 4-Quarter Deal Signings

12:00 p.m. – 1:00 p.m. U.S. Eastern Time

12:00 PM - 12:02 PM

Topic and Speaker Introductions

IDC Web Conference Host

12:02 PM - 12:45 PM

The Pulse of Outsourcing 2H 2017: IDC's Semiannual Look at Rolling 4-Quarter Deal Signings

Program Vice President, Outsourcing and Managed Cloud Services , IDC

Research Director, IDC Global Services Markets and Trends , IDC

12:45 PM - 12:58 PM

Participant Q&A

12:58 PM - 1:00 PM

Conclusions/Wrap-up

IDC Web Conference Host