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European Enterprise Communications Services

To be successful in the digital age organizations need to transform the way they connect and communicate. They need to connect employees, customers, partners and other stakeholders with data and applications that are increasingly located off premises, and drive communication between them. IDC's European Enterprise Communications Services CIS analyzes the connectivity and communications services markets, detailing changing requirements, trends and competitive dynamics, while providing actionable advice to providers in this space.


Markets and Subjects Analyzed

  • Shifting enterprise requirements
  • Enterprise attitudes toward communication services
  • Fixed data services - Internet, private IP, Ethernet, cloud connectivity, very high bandwidth and legacy data services
  • Fixed voice - TDM to IP migration
  • WAN transformation - Managed SD-WAN and virtual network services
  • Managed UC&C services - on premises vs as-a-service models
  • Communications Platform as a Service (CPaaS)
  • Service provider strategies and transformation

Core Research

  • European Enterprise Communications Survey, 2021
  • European SD-WAN Managed Services Forecast, 2021-2025
  • European Managed UC&C Services, 2021-2025
  • European Business Fixed Voice Platforms, 2021-2025

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.


Key Questions Answered

  1. How do enterprises use communication services today and what are their future requirements?
  2. How can service providers ensure their relevance and profitability in the digital transformation era?
  3. How will service models for enterprise communications services develop?
  4. What is the market size and forecast for the connectivity and managed communication services segments?
  5. What are emerging service opportunities in the enterprise communications space?

Related Links


Meet the Experts
Graham Fruin

Senior Research Analyst, European Enterprise Communications and Collaboration

Jan Hein Bakkers

Research Director, European Enterprise Communications and Collaboration

Melissa Fremeijer-Holtz

Research Manager, European Enterprise Infrastructure and Communications

Oru Mohiuddin

Research Manager