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SaaS Momentum Index

IDC's SaaS Momentum Index provides buy- and sell-side firms with a leading indicator of business momentum for the top 100 SaaS vendors serving the enterprise application markets, including ERP, SCM, procurement, PSA, financials, tax, AP, AR, T&E, T&R, CRM, core HR, EAM, subscription billing, and digital commerce.


Markets and Subjects Analyzed

  • IDC's SaaS Momentum Index provides buy-and sell-side firms with a leading indicator of business momentum for the top 100 SaaS vendors serving the enterprise application markets, including ERP, SCM, procurement, PSA, financials, tax, AP, AR, T&E, T&R, CRM, core HR, EAM, subscription billing, and digital commerce.
  • IDC's SaaS Momentum Index scoring algorithm utilizes over 30 unique inputs. This includes 19 customer satisfaction metrics and 13 vendor vulnerability metrics, based on feedback from customers at over 2,000 organizations worldwide.

Core Research

  • IDC SaaS Momentum Index Report (Core Deliverable)
  • Financial Applications: The Impact of Customer Satisfaction on Market Share
  • ERP Applications: The Impact of Customer Satisfaction on Market Share
  • Procurement Applications: The Impact of Customer Satisfaction on Market Share
  • PSA Applications: The Impact of Customer Satisfaction on Market Share
  • Travel and Expense Applications: The Impact of Customer Satisfaction on Market Share
  • Treasury and Risk Applications: The Impact of Customer Satisfaction on Market Share
  • Tax Applications: The Impact of Customer Satisfaction on Market Share
  • EAM Applications: The Impact of Customer Satisfaction on Market Share
  • Digital Commerce Applications: The Impact of Customer Satisfaction on Market Share

In addition to the insight provided in this service, IDC may conduct research on specific topics or emerging market segments via research offerings that require additional IDC funding and client investment.


Key Questions Answered

  1. How satisfied are customers of the top 100 SaaS vendors?
  2. Is customer loyalty increasing or decreasing for each of these software providers?
  3. Do customers plan to spend more or less with each vendor in the coming year?
  4. What weaknesses and difficultiies have SaaS customers experienced with their software providers?
  5. How is customer satisfaction for each vendor impacting their competitive positioning and overall market share?

Companies Covered

2Checkout.com Inc., ADP LLC, AMALTO TECHNOLOGIES S.A., Acumatica, Inc., Adobe Systems Inc., Amdocs Limited, Apttus Corp., Aria Systems Inc., Armanino LLP, Avalara, Inc., AvidXchange Inc., BELLIN Holding GmbH, Basware Corporation, BigCommerce, Inc., Bill.com Inc., BillingPlatform LLC, Binary Stream Software Inc., Calypso Technology Inc., Cforia Software, Inc., Chargify LLC, Chrome River Technologies, Inc. , Corecentric LLC, Corptax, Inc., Coupa Software, Inc., DataLog Finance, Deem, Inc., Deltek, Inc., Digital River, Inc., Egencia LLC, Elastic Path Software Inc., Emagia Corp., Epicor Software Corporation, Episerver Group AB, Esker SA, Expensify Inc., FIS Inc., Fiix Inc., FinancialForce.com Inc., Finastra Group Holdings Limited, Fusebill Inc., Fyle Inc., GTreasury, Gotransverse LLC, HCL Technologies Limited, HighRadius Corp., IBM, ION Group, Infor, Inc., Intacct Business Consulting Pty Ltd, Intuit Inc., Kibo Software Inc., Kingdee International Software Group Company Limited, Kronos Incorporated, Kyriba Corporation, Lockstep Network, Inc., Logility, Inc., MACOLA INC, MPP Global Solutions Ltd., Microsoft Corporation, MineralTree Inc., MobileXpense SA, Murex S.A.S., NVOICEPAY, INC., One Network Enterprises, Inc., Oracle Corporation, Oracle Netsuite, Paychex, Inc., Paycom Software Inc., Paylocity Holding Corp., Plex Systems, Inc., QAD Inc., Ramco Systems Limited, RecView, Recurly Inc., Rimilia Holdings Ltd, Rootstock Partners LLC, Rydoo N.V., SAP SE, SAS Institute Inc., SIDETRADE S.A., SYSPRO Impact Software Inc., Sage Group plc, ServiceChannel, Inc., Shopify Inc., Siemens AG, Sovos Compliance, LLC, SutiSoft Inc., TAKE Supply Chain, TaxJar, The Ultimate Software Group, Inc., Thomson Reuters Corp., Tipalti Solutions Ltd., TreasuryXpress Inc., TripActions Inc., Unit4 NV, VTEX, VersaPay Corporation, Vertex Inc., Wolters Kluwer N.V., WooCommerce, Workday, Inc., Xero Limited, YayPay Inc., Yonyou Software Co., Ltd., ZYCUS Inc, Zoho Corporation Pvt. Ltd., Zuora, Inc., iPayables Inc.


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Meet the Experts
Eric Newmark

Program Vice President - SaaS, Enterprise Apps, Industry Cloud, and Digital Commerce