IDC's IT Service Management and Client Virtualization Software service provides insights and strategic market directions for vendors and IT decision makers responsible for managing the delivery of high-quality IT services to corporate end users across a wide variety of endpoint devices including PCs, laptops, mobile devices, virtual desktops, and multidevice end-user workspaces.
This service examines software products and SaaS solutions designed to provide and manage virtual client computing environments. IDC is closely tracking and forecasting the acceleration of client virtualization deployments and the emerging desktop-as-a-service market. IDC believes this market is poised for an explosion over the next few years, driven in part by the continued explosion of the mobile device market.
The IT Service Management and Client Virtualization Software service analyzes software and SaaS solutions used to deliver IT support functions such as problem and incident management in support of standards such as ITIL. IDC is closely tracking the impact of artificial intelligence and machine-learning technologies on the IT service management (ITSM) market. IDC believes that these types of technologies will drive advanced automation capabilities that stand to disrupt the ITSM market over the next few years.
Clients of this service receive direct access to IDC's industry experts that can supply market forecasts and competitive assessments as well as assist with vendor selection, go-to-market strategy development, and more.