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TECH SUPPLIER Oct 2018 - Market Share - Doc # JPE42929318

Japan Unified Communications and Collaboration Market Shares, 2017: Accelerating Cloud Shift

By: Takashi ManabeGroup Director, Software & Security / IT Spending, IDC Japan

Abstract

This IDC study is a translation of the Japanese document IDC #JPJ42926418, it presents market shares analyses based on the vendors' revenue performances in the Japan unified communications and collaborative (UC&C) market in 2017. In analyzing and forecasting the market size, IDC divides the Japan UC&C market into four major solution segments. These segments are IP telephony market, collaborative applications market, IP conference systems market, and IP contact center systems market. In 2017, vendors focusing on software and cloud sales performed favorably in the market, which clearly shows the shift to software and cloud. "For future growth, it will be necessary for IT suppliers that enter the Japan unified communications and collaboration market to provide multicloud-based UC&C functions, as well as to utilize voice interface and natural language recognition and response," says Takashi Manabe, group director, IDC Japan.


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