This market perspective aims to provide a summary of the most important digital government trends in in Latin America, using an analysis of primary and secondary information sources.
This analysis includes definitions and a description of digital governments use cases that IDC includes in its analysis, how technology is being implemented at specific use cases and a future outlook.
Finally, this document provides an analysis of a few examples in Latin America, ending in key recommendations for vendors and service providers.
" Governments’ digital transformation journeys are going through their first stages in Latin America. There is still an important growth opportunity, not only in terms of specific technologies but also in terms of concrete applications to provide services to the community in a more efficient way," says Diego Anesini, Research Director, Latin America. "DX spending will represent 74% of total IT spending in the public sector in Latin America by 2023".
Business process outsourcing, Cognitive/artificial intelligence, Customer relationship management applications, Digital transformation, Engineering applications, Global IT and economic markets, IT maintenance and support, Operations and manufacturing applications, Supply chain management applications
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