TECH BUYER Sep 2021 - IDC Perspective - Doc # LA46821521

The Future of Business Operations in Latin America


Waldemar Schuster

The future of Operation Centers in Latin America focuses on adopting value propositions for companies in a customer-centric environment. Modern Digital Operation Centers pave the road for satisfying, safe, and trustworthy user experiences using technologies that help build intelligent automation and advanced analytics for accurate decision-making. These exciting value-added digital experiences ultimately trigger revenue growth and competitiveness.

"Among the many problems companies currently face is the resilience to situations like the crisis we are experiencing, which adds to the volume of information consumed and generated. This amount of data has been multiplying rapidly, so companies are shifting their focus on performance towards a market-centric culture with a smooth, secure operation, making NOC and SOC essential for the new digital environments." Waldemar Schuster, Program Manager Services Latin America.



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