This IDC Market Perspective presents key DX-related developments and initiatives in the telecom industry in Sub-Saharan Africa. It describes approaches taken by operators as they have embarked on their DX journeys. It provides recommendations on how telcos — in collaboration with vendors — can implement successful DX.
"Over-the-top service providers like WhatsApp and Facebook have eroded the legacy revenue streams of telecom operators in Sub-Saharan Africa. This has forced operators to find new ways to remain relevant to consumers and enterprises. It is essential that that they consider embarking on digital transformation to ensure their survival." — Senior Research Analyst Mervin Miemoukanda, IDC South Africa
List of Tables
List of Figures
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.