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TECH SUPPLIER Jun 2019 - Market Perspective - Doc # META45104719

Digital Transformation in Sub-Saharan Africa Telecoms

By: Mervin MiemoukandaSenior Research Analyst

Abstract

This IDC Market Perspective presents key DX-related developments and initiatives in the telecom industry in Sub-Saharan Africa. It describes approaches taken by operators as they have embarked on their DX journeys. It provides recommendations on how telcos — in collaboration with vendors — can implement successful DX.

"Over-the-top service providers like WhatsApp and Facebook have eroded the legacy revenue streams of telecom operators in Sub-Saharan Africa. This has forced operators to find new ways to remain relevant to consumers and enterprises. It is essential that that they consider embarking on digital transformation to ensure their survival." — Senior Research Analyst Mervin Miemoukanda, IDC South Africa


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