TECH SUPPLIER Aug 2020 - Technology Segment - Doc # META45208020

United Arab Emirates IT Services Market 2020–2024 Forecast and 2019 Analysis

By: Eric SamuelProgram Manager, IT Services, Middle East and Africa


This IDC study presents an overview of the UAE's IT services market in 2019 and forecasts expenditure through 2024. The study includes market size and distribution analysis by vertical market and IDC's 12 foundation market categories.

The study answers the following questions:

  • What are IDC's predictions for spending on IT services in the UAE? What are the assumptions behind the forecasts?
  • What are the concerns and preferences of UAE end users regarding IT services procurement?
  • What are the trends in IT services in the UAE? What does the future hold for managed services, offshoring, hosting, and cloud services?

"The COVID-19 situation has transformed the entire world very dramatically in just a few months. While some organizations were prepared to address their customers through an omnichannel model (i.e., having online and offline sales and customer support mechanisms), they were also mostly not prepared to address 100% of their customer traffic through their online channels. This forced all organizations to think differently and re-evaluate and reprioritize their digital strategies, at a time when the already limited investment budgets of CIOs are facing additional cuts. This, in turn, forced CIOs to look again at their IT procurement strategy and move more aggressively from a capex model of investment to an opex model." — Eric Samuel, Senior Program Manager, IT Services, IDC Middle East and Africa



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