TECH SUPPLIER Dec 2019 - Market Perspective - Doc # META45709719

State of Customer Experience in Turkey

By: Eren EserPrincipal Analyst, Turkey, IDC


This IDC Market Perspective discusses the state of customer experience (CX) initiatives in Turkey. It presents the priorities of different industries, identifies challenges faced by Turkish organizations in delivering high-quality CX, and provides guidance for technology suppliers.

"CX is becoming a significant competitive differentiator. However, it may take some organizations years to achieve true CX maturity. Organizations are often held back by their failure to recognize the value of CX across the organization. Some pioneering organizations have started to make a noticeable CX impact by utilizing AI, natural language processing, and AR/VR." — Principal Analyst, Eren Eser, IDC Turkey



Get More

When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.

Related Links

Do you have questions about this document
or available subscriptions?

Contact Us