This IDC Market Perspective examines the digital transformation (DX) journeys of public sector organizations in Sub-Saharan Africa. It explores recent developments that have accelerated DX and given rise to new priorities in education and healthcare. It examines the general framework within which most governments in the region are rolling out various DX initiatives.
"The COVID-19 pandemic underscored the need to fast-track some public sector digital transformation initiatives by exerting pressure on healthcare and education, effecting changes that would otherwise have taken a long time to achieve. With the pandemic still far from over, transformation initiatives will continue. Audits and reviews of current systems and processes will inform initiatives aimed at achieving greater efficiency and mitigating the negative effects of the pandemic." — Regional Consulting and Research Manager Francis Hook, IDC East Africa