TECH SUPPLIER Jul 2020 - IDC Survey Spotlight - Doc # META46694020

COVID-19's Impact on 2020 RPA Spending Plans in META

By: Manish RanjanProgram Manager

Abstract

This IDC Survey Spotlight presents an excerpt from a survey of around 550 CIOs, technology influencers, and ICT decision makers across the Middle East, Turkey, and Africa (META). It provides insights into the impact that the COVID-19 crisis has had on business continuity and highlights CIO spending priorities and plans relating to robotic process automation (RPA).

"In the META region, banking, insurance, and financial services, healthcare, and government are the key industries investing in RPA. Finance and accounting, customer support, quality and process improvement, and human resources are key business functions in which RPA can be most effective." — Manish Ranjan, Software and Cloud Program Manager, META, IDC


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