Abstract

This IDC study gives an overview of the IT services industry in the UAE in 2020 and forecasts IT services expenditure through 2025. It illustrates market size and distribution by foundation market and vertical market. The study also presents forecasts for 12 foundation market categories.

The study answers the following questions:

• What are IDC's predictions for IT services spending in the UAE? What are the assumptions behind the forecast numbers?
• What impact will digital transformation initiatives have on the market?
• What are the latest trends in IT services delivery in the UAE (e.g., hybrid cloud, DX, offshoring, and automation)?
• What are the concerns and preferences of end users in the UAE regarding IT services procurement?

"Technology adoption will continue to gain momentum in the coming years. Organizations are willing to invest in proven use cases while pursuing their digital transformation agendas. While CIOs will continue investing in technology solutions, they will choose investment projects more carefully due to the pandemic's impact on their businesses. Projects with a justifiable ROI and those that can deliver cost savings will be approved faster." — Eric Samuel, senior research manager, services, IDC Middle East and Africa

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