Abstract

This IDC study presents the IT services industry in Turkey in 2021 and forecasts expenditure on IT services through 2026. The study contains details about market size and distribution by foundation market and vertical market. The study also presents forecasts for 12 foundation market categories.

The study answers the following questions:

• What are IDC's predictions for spending on IT services in Turkey? What are the assumptions behind the forecast numbers, and what impact will the related issues have on the market during the forecast period?
• What do end users in Turkey say about their concerns and preferences regarding IT services procurement?
• What are the latest trends in IT services delivery in Turkey in areas such as hybrid cloud, digital transformation, and IT security?

"The macroeconomic conditions in Turkey are still fragile and currency devaluation remains constant. While the IT services market exhibited significant growth in local currency terms, the sustained devaluation of Turkish lira prevented the market from achieving considerable growth in U.S. dollar terms. On the other hand, the COVID-19 pandemic continues to accelerate digital transformation (DX) efforts across Turkey, given the increased usage of internet services, epayment platforms, and remote working, elearning, and collaboration tools. While IT departments have become very strategic and critical in the new normal, many companies experience difficulties with finding the right skills, particularly in emerging technologies such as artificial intelligence, Big Data, and analytics. The prevailing DX trends will, however, boost the demand for IT services in the country." — Senior Research Manager Eren Eser, IDC Turkey

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