TECH SUPPLIER Nov 2021 - IDC Survey - Doc # META48308721

Middle East Financial Sector, 2021: The Digital Transformation Priorities of CIOs

By: Eman ElshewyResearch Manager, Customer Insights and Analysis (META), IDC, Jebin GeorgeSenior Program Manager, Customer Insights and Analysis, IDC MEA

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This IDC Survey provides a fresh viewpoint on the business and ICT market outlooks of banking, financial services, and insurance institutions in the Middle East. It presents the results of the IDC Digital Transformation CIO Survey conducted in the region between October and December 2020. This survey looked at CIO's perspectives on 2021 ICT spending plans and budget shifts, digital initiatives, and technology focus areas. It also gauged the impact of COVID-19 on financial organizations in the region.

"Financial organizations in the Middle East are in a 'digital acceleration' mode as they prepare for the post-COVID era and the next normal. Their business priorities will now focus on creating new digital products and services, in addition to enhancing customer experiences and operational efficiencies." — Research Manager Eman Elshewy, IDC Egypt


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