Abstract

The digital-first banking era is all about personalization and frictionless customer journeys. To adapt to this new era, banks are investing in core modernizations, digital payments, fintech collaborations, and intelligent process automations across the customer value chain. As such, technology vendors have a unique opportunity to help banks grow beyond their traditional boundaries and deliver secure banking environments through the application of data analytics, customer insights, and cloud technologies.

This document will explore how banking and financial services organizations in the Middle East, Turkey, and Africa are directing their transformation initiatives. It will also highlight what these organizations expect from their vendor ecosystems.

Coverage