target audience: TECH SUPPLIER  Publication date: Mar 2024 - Document type: IDC Survey - Doc  Document number: # META50742624

Outcome-Driven, Tech-Enabled IT Business Services for Digital Initiatives in the UAE, 2024: CIOs' Priorities and Perspectives

By:  Eric Samuel Loading


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This IDC Survey discusses results from IDC's IT Services Survey and Digital Executive Sentiment Survey, conducted in the United Arab Emirates (UAE) in October 2023 and January 2024, respectively. This presentation provides an in-depth analysis of responses to specific questions on these surveys. It offers insights into the perspectives of both the IT function and the line-of-business (LOB) function and delves into how technology investments align with organizations' business outcome objectives. Key topics addressed in this report include:

  • To conduct a comprehensive assessment of outcome-driven, technology-enabled services for both the LOB and IT functions within the UAE to highlight the evolving landscape of digital transformation in organizations.
  • To offer valuable insights into the adoption of digital strategies and technologies aimed at achieving specific business outcomes. This enables the measurement of how effective digital transformation endeavors are in generating tangible business value.
  • To explore perspectives on digital roadmaps for both IT and LOB functions, which yields invaluable insights into the strategic vision and priorities of organizational leadership. By grasping CIOs' viewpoints on technology adoption, innovation, and integration within business operations, service providers can uncover the key drivers, challenges, and opportunities shaping the digital transformation journey of UAE organizations.
  • To examine the key stakeholders across various functional areas driving digital investments within the UAE. This will aid service providers in identifying the appropriate decision-makers for their offerings and adjusting their resource allocation strategies accordingly.


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