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Dec 2014 - Business Strategy - Doc # MI252695

Business Strategy: Spare Parts Planning for Service Excellence

Author: Heather Ashton Research Manager
Abstract

This IDC Manufacturing Insights report looks at the subject of spare parts planning and service parts management for manufacturers. It frames the current role spare parts planning is playing in the move toward more strategic aftersales service approaches by manufacturers today.

"Service parts planning (SPP) technology provides the all-important nerve center and control point for any service management process," says Heather Ashton, research manager, Service Innovation and Connected Products for IDC Manufacturing Insights. "The evolving 3rd Platform technologies of cloud, IoT, big data and analytics, mobile, and social provide added enablers for transforming service management and service parts planning toward capabilities for more predictive versus reactive decision making."

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