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Rebecca Segal

Group Vice President, Worldwide Services

Rebecca Segal is Group Vice President for Worldwide Services and leads IDC's research on IT and business services.  Her team is highly focused on the role of services firms in advancing the digital agendas of their clients while also growing their own businesses in a highly competitive and constantly changing environment.  From strategy consulting to systems integration to managed services, the worldwide services team looks at key growth areas for services including digital transformation, the IoT, cognitive/AI systems and their applicability in the services industry, as well as the transformation of legacy services areas such as ERP.


Ms. Segal began her career at IDC over 30 years ago after a research role in state government.  She is an Adjunct Professor in Marketing Research in the Wallace E. Carroll Graduate School of Management at Boston College.


  • B.A. in Psychology/Anthropology from Mount Holyoke College
  • M.S.W. in Social Research from Boston College
  • Speaker, presenter and moderator at industry and IDC conferences and events, as well as providing analysis for multiple media outlets including Businessweek, Forbes, and The Wall Street Journal.
Dell Technologies World 2018 highlighted how important the overall customer experience with Dell EMC should be and how services play a critical piece in that overall experience. One of the strategic initiatives to accomplish a better experi...
This IDC Market Perspective provides review and analysis of announcements made at Cisco Services' third-annual Services Summit held March 6 and 7, 2018, in New York City. Cisco Services shared the current state and future strategic road map...
This IDC study provides a detailed description of IDC's services market taxonomy. In 2018, the taxonomy includes individual foundation markets grouped within three primary market segments: project oriented, managed services, and support ser...
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IDC FutureScape: Worldwide Services 2018 Predictions

Dec 14, 2017 - Framingham, MA United States