Mary Wardley

IDC
Analysts
Current: Mary Wardley

Mary Wardley

Program Vice President, Loyalty and Customer Care

IDC Links
Analyst Research

Khoros Rolls a Plethora of Features to Build a Digital-First Engagement Platform

Nov 2020 | IDC Link | Doc # lcUS47025020

By: Wayne KurtzmanResearch Director, Social and Collaboration, David WallaceResearch Director, Customer Intelligence and Analytics, Mary WardleyProgram Vice President, Loyalty and Customer Care

Khoros, the platform built from the merger of Lithium communities and Spredfast social media management and marketing, announced an array of new and useful features in its autumn 2020 release. These are designed to help brands improve human...
Avaya Momentum Continues

Aug 2020 | IDC Link | Doc # lcUS46783120

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Mary WardleyProgram Vice President, Loyalty and Customer Care

On August 10, 2020, Avaya reported financial results for its third quarter ending June 30, 2020. Revenue for the quarter was reported at $721 million, an increase both sequentially and year over year.
Bill McDermott Joining ServiceNow as CEO by Year-End 2019; John Donahoe Taking the CEO Role at Nike

Oct 2019 | IDC Link | Doc # lcUS45605919

By: Stephen ElliotProgram Vice President, Management Software and DevOps, Crawford Del PretePresident, Shannon KalvarResearch Manager , IT Service Management and Client Virtualization, Mary WardleyProgram Vice President, Loyalty and Customer Care, Alan WebberProgram Vice President, Customer Experience

John Donahoe has led ServiceNow for nearly three years as CEO and is leaving by the end of the year to become . He has been a member of Nike's board since 2014. Donahoe has made a significant impact on ServiceNow, growing the market capital...

IDC FutureScape: Worldwide Artificial Intelligence 2021 Predictions

Oct 2020 | IDC FutureScape | Doc # US46917020

By: Ritu JyotiProgram Vice President, Artificial Intelligence Research , Global AI Research Lead, Shane RauResearch Vice President, Computing Semiconductors, Jessie Danqing CaiSenior Research Manager, Philip CarnelleyAVP, European Software Group, Maureen FlemingProgram VP, Worldwide Intelligent Process Automation Market Research and Advisory Service, Tim GrieserResearch Vice President, Enterprise System Management Software, Jennifer HamelResearch Manager, Analytics and Intelligent Automation Services, Nobuko IisakaResearch Manager, Software & Security, IDC Japan, Peter RuttenResearch Director, Infrastructure Systems, Platforms and Technologies Group, David SchubmehlResearch Director, Cognitive/Artificial Intelligence Systems, Warren ShiauResearch Vice President, Hayley SutherlandSenior Research Analyst, AI Software Platforms, Jack VernonSenior Research Analyst, European AI Systems, Neil Ward-DuttonVP, AI and Intelligent Process Automation European Practices, Mary WardleyProgram Vice President, Loyalty and Customer Care, Yanxia LuAssociate Research Director, Christopher Lee MarshallAssociate Vice President

This IDC study provides IDC's 2021 top 10 predictions for artificial intelligence (AI)."Artificial intelligence is the most disruptive innovation of our lifetime. AI is not just 'nice to have' anymore. The global pandemic has accelerated AI...
Market Analysis Perspective: Worldwide Customer Service and Contact Center Applications, 2020 — A Focus on Customer Care and CRM During a Pandemic

Sep 2020 | Market Analysis Perspective | Doc # US46874420

By: Mary WardleyProgram Vice President, Loyalty and Customer Care

This IDC Market Analysis Perspective (MAP) presentation encapsulates IDC insights and data on technologies, industry dynamics, and trends influencing the segments within the customer service and contact center applications segments. Some fo...
Worldwide Customer Service Applications Software Market Shares, 2019: Servicing Has Never Been More Important

Sep 2020 | Market Share | Doc # US46861320

By: Mary WardleyProgram Vice President, Loyalty and Customer Care

This IDC study examines the worldwide customer service applications software market for 2017–2019. Revenue and market share of the leading vendors are provided for 2019."The results of customer service initiatives in 2020 and 2021 will do m...

More results

Analyst Location

United States

Coverage

Regions

Worldwide, North America

Related Links

Planned Research

Team member of

Customer Relationship Management (CRM), IT Executive Programs Analyst Team, Social Business