Mary Wardley
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In a market where competition is fierce for employee- and customer-focused solutions, RingCentral is making strides by announcing AI-driven UCaaS and CCaaS solutions and an acquisition in the meetings/video/webinar solution space. While the...
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Artificial intelligence (AI) was the star across Collaboration, integrated Unified Communications and Collaboration (UC&C), and Contact Center solutions at the Enterprise Connect conference held March 27–30, 2023, at the Gaylord Palms i...
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This IDC Market Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event and provides some analyst perspectives on the different announcements and innovations from Salesforce. "Salesforce is a significant provi...
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This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2027."2023 will be remembered as the year the orientation of customer outreach, sales, and engagement executed an extraordinary p...
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This IDC study explores 10 of the most urgent business and technology issues that customer experience (CX) executives across the C-suite must address to differentiate and prepare themselves to thrive in the age of intelligence-first custome...
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Cloud Contact Center Vendor Profile - Genesys
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Contact Center Metrics Survey - Findings #3
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Contact Center Metrics Survey - The Outlook on Cloud
More results for Planned Research