Analyst Location

United States



Coverage

Software



Regions

Mary Wardley

Program Vice President, Customer Care and CRM




  • By: 

    • Alan Webber Loading
    • Chandana Gopal Loading
    • Heather Hershey Loading
    • Daniel-Zoe Jimenez Loading
    • Wayne Kurtzman Loading
    • Shari Lava Loading
    • Gerry Murray Loading
    • Mickey North Rizza Loading
    • Aly Pinder Loading
    • David Wallace Loading
    • Mary Wardley Loading
    This IDC Market Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event and provides some analyst perspectives on the different announcements and innovations from Salesforce. "Salesforce is a significant provi...
  • By: 

    • Mary Wardley Loading
    • Roger Beharry Lall Loading
    • Heather Hershey Loading
    • Marci Maddox Loading
    • Michelle Morgan Loading
    • Gerry Murray Loading
    • Aly Pinder Loading
    • Sudhir Rajagopal Loading
    • Lou Reinemann Loading
    • David Wallace Loading
    This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2027."2023 will be remembered as the year the orientation of customer outreach, sales, and engagement executed an extraordinary p...
  • By: 

    • Sudhir Rajagopal Loading
    • Roger Beharry Lall Loading
    • Marc DeCastro Loading
    • Heather Hershey Loading
    • Daniel-Zoe Jimenez Loading
    • Lavanya Jindal Loading
    • Marci Maddox Loading
    • Aly Pinder Loading
    • Lou Reinemann Loading
    • David Wallace Loading
    • Mary Wardley Loading
    This IDC study explores 10 of the most urgent business and technology issues that customer experience (CX) executives across the C-suite must address to differentiate and prepare themselves to thrive in the age of intelligence-first custome...
More results   for Analyst Research
  • Cloud Contact Center Vendor Profile - Genesys

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2023 Q4 Vendor Profile Tech Supplier

  • Contact Center Metrics Survey - Findings #3

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2023 Q4 IDC Survey Tech Supplier

  • Contact Center Metrics Survey - The Outlook on Cloud

    By:

    Mary Wardley Loading

    Topics:

    Software, Applications, Social business, COVID-19

    Planned for CY2023 Q4 IDC Survey Tech Supplier


More results   for Planned Research