Mary Wardley
As the new year moves forward, GoTo, the former LogMeIn that rebranded in January of 2022, is continuing to evolve its messaging and products within the CCaaS space as part of its overall product offering portfolio. In a recent blog post t...
On November 9, 2021, RingCentral and Mitel announced a strategic partnership that makes RingCentral's Message Video Phone (MVP) Mitel's sole UCaaS solution for Mitel's customer base. While the impact on the cloud communications market and t...
Salesforce (NYSE: CRM) has finalized the acquisition of channel-based messaging icon Slack (NYSE: WORK). The acquisition creates a dynamic shift in the team collaboration market and shines a spotlight on collaboration as a standard business...
This IDC study presents the market size and 2021 contact center applications software revenue market shares by vendor. "The contact center market years of 2020 and 2021 were very much a story directed by the COVID-19 pandemic, in terms of t...
This IDC study provides an updated market forecast for the worldwide contact center applications software market from 2022 to 2026."Contact centers are moving into an innovation stage. While it is one of the last applications segments to fu...
This IDC Perspective looks at the future of customer experience from a specific lens of technology — that of authentication to help managers focus on removing the friction that impedes customer conversations."Ensuring that the agent and/or ...
Cloud Contact Center Vendor Profile - Genesys
Customer Service Wellness
Customer Service and Support Solutions Taxonomy
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