Xiao-Fei Zhang
This IDC Market Perspective highlights M&A activities in the engineering and operational services markets and discusses key drivers, including pandemic catalyst, availability of cash, and some potential challenges vendors may face."M&am...
This IDC Market Note highlights IBM's expanded deal announcement with Honda Motor Europe, which includes the integration of finance and procurement towers.
This IDC Market Note reviews the details of Sitel Group's acquisition of SYKES and provides a broader perspective on customer care and contact center deals in the market.