Elaina Stergiades

IDC
Analysts
Current: Elaina Stergiades

Elaina Stergiades

Research Manager, Software and Hardware Support Services

IDC Links
Analyst Research

Ciena: Garnishing Intelligence Through Analytics

Nov 2018 | IDC Link | Doc # lcUS44433218

By: Rob BrothersProgram Vice President, Software and Hardware Support and Deployment Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

Over the past five years, there have been significant advancements in proactive and predictive solutions — faster networks, easier access to data, and the compute power necessary for complex processing — that have made artificial intelligen...
Microsoft Windows 7 End of Life: Support Strategies for Enterprise IT

Sep 2018 | IDC Link | Doc # lcUS44361918

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

Microsoft has made several announcements regarding the future of the Windows 7 operating system (OS) this month, from support incentives encouraging virtual desktop adoption to extended support availability for on-premises deployments. Give...
Cisco C-Scape 2018: Change in Services Leadership, Name, and Focus on Customer Experience

Jun 2018 | IDC Link | Doc # lcUS44025918

By: Leslie RosenbergResearch Director, Network Life-Cycle Services and Infrastructure Services, Cathy HuangSenior Research Manager, Services and Security, IDC Asia/Pacific, Gard LittleResearch Director, Global Services Markets and Trends, Roz ParkinsonResearch Manager, EMEA Enterprise Networks and Life-Cycle services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

On June 11–12, Cisco Systems held its annual customer event, Cisco Live, in conjunction with its analyst event, C-Scape, to share its vision and strategy. In addition to product announcements, CEO Chuck Robbins also announced new senior man...

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To Connect or Not Connect: That Is the Question

Nov 2018 | IDC Survey Spotlight | Doc # US44437518

By: Rob BrothersProgram Vice President, Software and Hardware Support and Deployment Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC Survey Spotlight offers insights into customers perspectives and thoughts around being connected back to their support providers. Connectivity helps the support provider gather telemetry data on those IT environments to help make d...
Market Analysis Perspective: Worldwide Software and Hardware Support and Deployment Services, 2018

Sep 2018 | Market Analysis Perspective | Doc # US44314218

By: Rob BrothersProgram Vice President, Software and Hardware Support and Deployment Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC Market Analysis Perspective provides detailed information on the software and hardware support and deployment services landscape. It considers the overall condition of the market in 2018, the key competitors, and evolving trends — ...
VMware Skyline: A New Era of Automated, Proactive Support for VMware Customers

Aug 2018 | Market Note | Doc # US44225718

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC Market Note provides an overview and analysis of the latest support technology from VMware, VMware Skyline —– a predictive and prescriptive support offering for VMware customers with active software support subscriptions."CIOs and ...

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Analyst Location

United States

Elaina Stergiades

IDC Links

Analyst Research

Ciena: Garnishing Intelligence Through Analytics

Microsoft Windows 7 End of Life: Support Strategies for Enterprise IT

Cisco C-Scape 2018: Change in Services Leadership, Name, and Focus on Customer Experience

To Connect or Not Connect: That Is the Question

Market Analysis Perspective: Worldwide Software and Hardware Support and Deployment Services, 2018

VMware Skyline: A New Era of Automated, Proactive Support for VMware Customers

Analyst Location

Coverage

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