Elaina Stergiades

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Current: Elaina Stergiades

Elaina Stergiades

Research Manager, Software and Hardware Support Services

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Analyst Research

21st Century Support: TechSee Integrates AI and VR to Further the Evolution of Consumer Support

Dec 2018 | IDC Link | Doc # lcUS44591719

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

Israeli start-up TechSee announced $16 million in Series B funding this month, expanding its delivery of artificial intelligence and augmented reality in support delivery. While the specific technology at use in TechSee's solution is not ne...
Ciena: Garnishing Intelligence Through Analytics

Nov 2018 | IDC Link | Doc # lcUS44433218

By: Rob BrothersProgram Vice President, Software and Hardware Support and Deployment Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

Over the past five years, there have been significant advancements in proactive and predictive solutions — faster networks, easier access to data, and the compute power necessary for complex processing — that have made artificial intelligen...
Microsoft Windows 7 End of Life: Support Strategies for Enterprise IT

Sep 2018 | IDC Link | Doc # lcUS44361918

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

Microsoft has made several announcements regarding the future of the Windows 7 operating system (OS) this month, from support incentives encouraging virtual desktop adoption to extended support availability for on-premises deployments. Give...

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Dell Technologies World 2019: Building a "Pro" Portfolio, a Services View

May 2019 | Market Note | Doc # US45053619

By: Rob BrothersProgram Vice President, Software and Hardware Support and Deployment Services, Chad HustonResearch Manager, Worldwide Services, Susan G. MiddletonResearch Director, Technology Financing Strategies, Leslie RosenbergResearch Vice President, Network Life-Cycle Services and Infrastructure Services, Jed ScaramellaProgram Director, Storage and Data Management Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC Market Note provides a snapshot of key highlights and announcements specific to Dell Technologies Services from the Dell Technologies analyst summit held at Dell Technologies World 2019."As the industry undergoes transformation, De...
Cisco Customer Experience: After One Year, What's New and What's Stayed the Same

May 2019 | Market Note | Doc # US45042019

By: Chris BarnardVice President, European Infrastructure and Communications, Alejandro FloreanVice President Consulting & Strategic Solutions, Latin America, Leslie RosenbergResearch Vice President, Network Life-Cycle Services and Infrastructure Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC Market Note discusses announcements made at the annual Cisco Customer Experience (CX) Summit. During the Cisco CX Summit, the company articulated that Cisco CX is more than an organization (formerly Cisco Services) but is a strateg...
A New Era in Software Support: Improving the Customer Experience in a SaaS World

Mar 2019 | Event Proceeding | Doc # DR2019_LAL2_ES

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

These event proceedings were presented at the IDC Directions conferences in Santa Clara and Boston in March 2019.With the rise of as-a-service (aaS) solutions across IT, many providers are switching from offering "support" to promising conc...

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Analyst Location

United States

Coverage

Life-cycle services, System infrastructure software

Regions

Worldwide, North America

Related Links

Planned Research

Team member of

Network Infrastructure, Worldwide Services Research