Analyst Location
United States
Coverage
Regions
Elaina Stergiades
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On August 28th, Cisco announced the availability of its newly launched Cisco Lifecycle Services. The suite of services can enable enterprise customers to accelerate business, technology, and operational outcomes with measurable KPIs to help...
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Hewlett Packard Enterprise (HPE) announced on May 2, 2023, a change in the name of its services organization to meet expanding requirements across its diverse customer base. The HPE Pointnext organization will now be HPE Services, and the H...
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Last week Lenovo introduced Premier Support Plus, an expanded support offering that builds on Lenovo Premier Support for organizations that are looking for robust preventive support capabilities paired with fast access to help when needed. ...
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This IDC study emphasizes the critical role of advisory services in aligning IT investments with business objectives amid market challenges. It highlights the importance of understanding customer needs, leveraging data and insights, and foc...
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本IDC看法将详细探讨生成式AI（GenAI）定价模式，为IT和采购人员针对各类GenAI部署场景制定预算提供参考。由于各个技术堆栈间的相互依赖关系，生成式AI的定价格局非常复杂。此外，GenAI市场相对较新，意味着套餐方案和价格都在迅速变动，会引起一定程度的市场波动，难以制定规划或预算。率先推出AI技术的供应商采用了低折扣策略，表明定价模式还有待提升。建议企业对非关键场景采取谨慎的“观望”态度。随着市场的不断发展，企业应根据灵活性、透明度和可及性来评估提供商，综合考量各种定...
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This IDC Market Perspective highlights the announcements at SAP Sapphire held in Orlando, Florida, from June 3 to 5, 2024. The event was well attended, with 12,000+ onsite and another 15,000+ attending virtually. "SAP continues its quest to...
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AI and machine learning in support delivery
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Customer success: how providers are helping end users and IT organizations
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Customer success: key market trends for support providers
More results for Planned Research