Elaina Stergiades

IDC
Analysts
Current: Elaina Stergiades

Elaina Stergiades

Research Manager, Software and Hardware Support Services

IDC Links
Analyst Research

21st Century Support: TechSee Integrates AI and VR to Further the Evolution of Consumer Support

Dec 2018 | IDC Link | Doc # lcUS44591719

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

Israeli start-up TechSee announced $16 million in Series B funding this month, expanding its delivery of artificial intelligence and augmented reality in support delivery. While the specific technology at use in TechSee's solution is not ne...
Ciena: Garnishing Intelligence Through Analytics

Nov 2018 | IDC Link | Doc # lcUS44433218

By: Rob BrothersProgram Vice President, Software and Hardware Support and Deployment Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

Over the past five years, there have been significant advancements in proactive and predictive solutions — faster networks, easier access to data, and the compute power necessary for complex processing — that have made artificial intelligen...
Microsoft Windows 7 End of Life: Support Strategies for Enterprise IT

Sep 2018 | IDC Link | Doc # lcUS44361918

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

Microsoft has made several announcements regarding the future of the Windows 7 operating system (OS) this month, from support incentives encouraging virtual desktop adoption to extended support availability for on-premises deployments. Give...

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A New Era in Software Support: Improving the Customer Experience in a SaaS World

Mar 2019 | Event Proceeding | Doc # DR2019_LAL2_ES

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

These event proceedings were presented at the IDC Directions conferences in Santa Clara and Boston in March 2019.With the rise of as-a-service (aaS) solutions across IT, many providers are switching from offering "support" to promising conc...
Juniper Expands Services Across the Portfolio with a Focus on Multicloud

Dec 2018 | Market Note | Doc # US44529818

By: Rob BrothersProgram Vice President, Software and Hardware Support and Deployment Services, Leslie RosenbergResearch Vice President, Network Life-Cycle Services and Infrastructure Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC Market Note provides a snapshot of key highlights and announcements in services from Juniper Networks' analyst summit held at NXTWORK 2018."Enterprises are struggling to optimize IT systems management in a multicloud world, especia...
To Connect or Not Connect: That Is the Question

Nov 2018 | IDC Survey Spotlight | Doc # US44437518

By: Rob BrothersProgram Vice President, Software and Hardware Support and Deployment Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC Survey Spotlight offers insights into customers perspectives and thoughts around being connected back to their support providers. Connectivity helps the support provider gather telemetry data on those IT environments to help make d...

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Analyst Location

United States

Elaina Stergiades

IDC Links

Analyst Research

21st Century Support: TechSee Integrates AI and VR to Further the Evolution of Consumer Support

Ciena: Garnishing Intelligence Through Analytics

Microsoft Windows 7 End of Life: Support Strategies for Enterprise IT

A New Era in Software Support: Improving the Customer Experience in a SaaS World

Juniper Expands Services Across the Portfolio with a Focus on Multicloud

To Connect or Not Connect: That Is the Question

Analyst Location

Coverage

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