VMware Skyline: A New Era of Automated, Proactive Support for VMware Customers

Aug 2018 | Market Note | Doc # US44225718

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC Market Note provides an overview and analysis of the latest support technology from VMware, VMware Skyline —– a predictive and prescriptive support offering for VMware customers with active software support subscriptions."CIOs and ...

Worldwide and U.S. Software Deploy and Support Services Forecast, 2018–2022

May 2018 | Market Forecast | Doc # US43787018

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC study provides market sizing and forecast for software deploy and support services."As IT organizations continue their digital transformation journey, enterprises will still require high-level support services to make sure IT is pr...

Cisco Services Summit 2018: Developments in Automation, Orchestration, AI/ML, and Platforms Enhance Services Portfolio

Apr 2018 | Market Perspective | Doc # US43697818

By: Leslie RosenbergResearch Director, Network Life-Cycle Services and Infrastructure Services, Gard LittleResearch Director, Global Services Markets and Trends, Jason BremnerResearch Vice President, Industry and Business Solutions, Alejandro FloreanVice President Consulting & Strategic Solutions, Latin America, Curtis PriceProgram Vice President, Infrastructure Services, Rebecca SegalGroup Vice President, Worldwide Services, Ali ZaidiResearch Director, IT Consulting and Systems Integration Services, Jed ScaramellaProgram Director, Storage and Data Management Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services, Sylvia WünscheSenior Research Analyst, European Telecommunications and Networking

This IDC Market Perspective provides review and analysis of announcements made at Cisco Services' third-annual Services Summit held March 6 and 7, 2018, in New York City. Cisco Services shared the current state and future strategic road map...