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Elaina Stergiades

Research Manager, Software and Hardware Support Services

Elaina Stergiades is the Research Manager for IDC's Software Support Services program. In this position, she provides insight and analysis of industry trends and market strategies for software vendors supporting applications, development environment and systems software. Elaina is also responsible for research, writing and program development of the software support services market.

Prior to joining IDC, Elaina spent 10 years in the software and web design industries. As a quality assurance engineer at Parametric Technology and Weather Services International (WSI), she led testing efforts for new applications and worked closely with customers to design and implement new functionality. Elaina also worked in product marketing at WSI, directing an initiative to launch a new weather crawl system. More recently, she was a project manager at Catalyst online. At Catalyst, Elaina was responsible for managing client search marketing campaigns targeting increased website traffic, revenue and top search engine rankings.

Elaina has a B.S. in mechanical engineering from Cornell University and an M.B.A. from Babson College.

Dell Technologies held its first analyst event after one full year as the combined company of Dell and EMC. The event was designed to highlight the synergies, strategic direction, and innovation across the breadth of the portfolio of the se...
When Software “Eats the World,” Who’s Responsible for Fixing the Tractor?

Mar 2017 - IDC Link - Doc # lcUS42438817

by: Amy Konary,  Elaina Stergiades,  Vernon Turner

Last weekend, several news outlets featured stories on a growing trend among U.S. farmers: hacking into the software of their John Deere tractors to fix broken farm equipment. With more and more software in traditionally nonsoftware product...
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This IDC Market Perspective summarizes learnings from the SAP Digital Business Services (SAP DBS) analyst day in New York in July 2017. The document looks at the experiences of two SAP customers attending the event, and discusses the implic...
This IDC Market Analysis Perspective provides detailed information on the software and hardware support and deployment services landscape. It considers the overall condition of the market in 2017, the key competitors, and evolving trends — ...
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