Elaina Stergiades
Hewlett Packard Enterprise (HPE) announced on May 2, 2023, a change in the name of its services organization to meet expanding requirements across its diverse customer base. The HPE Pointnext organization will now be HPE Services, and the H...
Last week Lenovo introduced Premier Support Plus, an expanded support offering that builds on Lenovo Premier Support for organizations that are looking for robust preventive support capabilities paired with fast access to help when needed. ...
These event proceedings were presented at the IDC Directions conferences in Boston and Santa Clara in March 2023. It highlights the evolution of customer success services and presents IDC's recommendations for delivering customer success. I...
These event proceedings were presented at the IDC Directions conferences in Boston and Santa Clara in March 2023.As more technology providers adopt customer success programs, many are struggling to define best practices for services deliver...
This IDC Perspective discusses the enterprises' need to keep downtime out of a mission-critical environment. Complex mission-critical applications and IT environments as a whole need to be supported differently than they have in the past."M...
Customer success: how providers are helping end users and IT organizations
Customer support: how providers are helping end users and IT organizations
Delivering Customer Success: An IDC Perspective
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United States