Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success




By: 
Elaina Stergiades
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These event proceedings were presented at the IDC Directions conferences in Boston and Santa Clara in March 2023. It highlights the evolution of customer success services and presents IDC's recommendations for delivering customer success. I...
By: 
Elaina Stergiades
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These event proceedings were presented at the IDC Directions conferences in Boston and Santa Clara in March 2023.As more technology providers adopt customer success programs, many are struggling to define best practices for services deliver...
By: 
Elaina Stergiades
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,
Rob Brothers
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This IDC Perspective discusses the enterprises' need to keep downtime out of a mission-critical environment. Complex mission-critical applications and IT environments as a whole need to be supported differently than they have in the past."M...
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    Customer success: how providers are helping end users and IT organizations
    By:
    Elaina Stergiades
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    Topics:
    Software, Hardware, Services, Internet of things

    Planned for CY2023 Q2 IDC Survey Tech Supplier

    Customer support: how providers are helping end users and IT organizations
    By:
    Elaina Stergiades
    Loading
    Topics:
    Software, Hardware, Services, Internet of things

    Planned for CY2023 Q2 IDC Survey Tech Supplier

    Delivering Customer Success: An IDC Perspective
    By:
    Elaina Stergiades
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    Topics:
    Software, Hardware, Services, Internet of things

    Planned for CY2023 Q2 Market Perspective Tech Supplier


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Analyst Location

United States



Coverage

Services, Life-cycle services



Regions

Worldwide, North America