Elaina Stergiades

IDC
Analysts
Current: Elaina Stergiades

Elaina Stergiades

Research Manager, Software and Hardware Support Services

IDC Links
Analyst Research

SAP Announces Extension of Maintenance for SAP Business Suite 7 and SAP S/4HANA

Feb 2020 | IDC Link | Doc # lcUS46025520

By: Mickey North RizzaProgram Vice President, Enterprise Applications and Digital Commerce, Robert ParkerSenior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research, Elaina StergiadesResearch Manager, Software and Hardware Support Services

On February 4, 2020, SAP shared two significant product maintenance announcements: delivering maintenance for SAP S/4HANA until 2040 and extending mainstream maintenance for SAP Business Suite 7 until 2027 (with optional extended maintenanc...
VMware Skyline at VMworld 2019: Expanding Proactive Support Capabilities and Growing Customer Adoption

Sep 2019 | IDC Link | Doc # lcUS45491019

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

At VMware's annual VMworld conference, the VMware Global Support Services team invested significant resources in customer outreach and engagement. The team highlighted the latest expanded capabilities of Skyline, VMware's proactive support ...
21st Century Support: TechSee Integrates AI and VR to Further the Evolution of Consumer Support

Dec 2018 | IDC Link | Doc # lcUS44591719

By: Elaina StergiadesResearch Manager, Software and Hardware Support Services

Israeli start-up TechSee announced $16 million in Series B funding this month, expanding its delivery of artificial intelligence and augmented reality in support delivery. While the specific technology at use in TechSee's solution is not ne...

The Cost of Downtime in Datacenter Environments: The Cause and Effective Measures to Alleviate

Jun 2020 | IDC Perspective | Doc # US46505517

By: Rob BrothersProgram Vice President, Datacenter and Support Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC Perspective discusses the enterprises' need to keep downtime out of a mission-critical environment. Complex mission-critical applications and IT environments as a whole need to be supported differently than they have in the past."M...
Cisco CX Summit 2020: Reaching Milestones During Its Three-Year Services Transformation

May 2020 | Market Note | Doc # US46239120

By: Chris BarnardVice President, European Infrastructure and Communications, Rob BrothersProgram Vice President, Datacenter and Support Services, Roz ParkinsonResearch Manager, EMEA Enterprise Networks and Life-Cycle services, Leslie RosenbergResearch Vice President, Network Life-Cycle Services and Infrastructure Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services, Mark YatesResearch Manager, Digital Transformation and Customer Experience, Europe

This IDC Market Note discusses Cisco CX Summit 2020. The Cisco CX organization held its annual CX Summit highlighting its achievements and investments across the Support, Business Critical, and Managed Services portfolio for customers and p...
The Impact of COVID-19 on IT Remote Needs

May 2020 | IDC Survey | Doc # US46257420

By: Rob BrothersProgram Vice President, Datacenter and Support Services, Elaina StergiadesResearch Manager, Software and Hardware Support Services

This IDC Survey shares data from the recently published IDC's COVID-19 Spending Survey, April 2020, with a specific focus on IT remote support abilities and needs. In addition, this presentation drills down to the impact specifically on the...

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United States

Elaina Stergiades

IDC Links

Analyst Research

SAP Announces Extension of Maintenance for SAP Business Suite 7 and SAP S/4HANA

VMware Skyline at VMworld 2019: Expanding Proactive Support Capabilities and Growing Customer Adoption

21st Century Support: TechSee Integrates AI and VR to Further the Evolution of Consumer Support

The Cost of Downtime in Datacenter Environments: The Cause and Effective Measures to Alleviate

Cisco CX Summit 2020: Reaching Milestones During Its Three-Year Services Transformation

The Impact of COVID-19 on IT Remote Needs

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