Elaina Stergiades
Research Manager, Software and Hardware Support Services
Cisco Partner Summit was held virtually once again this year on November 9. The online event featured Cisco's senior leadership discussing the company's business transformation journey from hardware to software, services, and as-a-service o...
On November 2, Juniper announced the launch of Juniper Support Insights, a new support solution that leverages artificial intelligence (AI) to improve operations, visibility, and insights across the full Juniper portfolio for both enterpris...
On September 9, 2021, HPE introduced HPE Pointnext Complete Care, a comprehensive support offering that replaces HPE Datacenter Care and HPE Proactive Care Advanced to simplify the portfolio and help businesses with edge to cloud IT initiat...
This IDC study provides IDC's 2022 top 10 predictions for the future of digital infrastructure. "Digital infrastructure spans compute, storage, network, infrastructure software including virtualization and containers and the automation, AI/...
This IDC Market Analysis Perspective provides detailed information on the software and hardware support and deployment services landscape. It considers the overall condition of the market in 2021, the key competitors, and evolving trends — ...
This IDC study provides market sizing and forecast for software support and deployment services."The global COVID-19 pandemic affected the software support and deployment services market in mixed ways, with IT organizations reducing their s...
Third Party Support for Enterprise Software: What are customers thinking?
Worldwide SW Support and Deployment Services Forecast 2020 - 2024
IDC MaturityScape: Software support in a hybrid environment
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