Elaina Stergiades
Cisco Partner Summit was held virtually once again this year on November 9. The online event featured Cisco's senior leadership discussing the company's business transformation journey from hardware to software, services, and as-a-service o...
On November 2, Juniper announced the launch of Juniper Support Insights, a new support solution that leverages artificial intelligence (AI) to improve operations, visibility, and insights across the full Juniper portfolio for both enterpris...
These event proceedings were presented at the IDC Directions conferences in Boston and Santa Clara in March 2023.As more technology providers adopt customer success programs, many are struggling to define best practices for services deliver...
This IDC Perspective discusses the enterprises' need to keep downtime out of a mission-critical environment. Complex mission-critical applications and IT environments as a whole need to be supported differently than they have in the past."M...
本IDC研究报告将介绍对IT行业未来五年的十大预测及其关键驱动因素。报告重点介绍了企业的业务、技术和IT团队在定义、构建和治理致胜数字优先时代所需的技术时面临的中长期挑战。IDC全球研究副总裁Rick Villars表示："未来几年，领先的技术提供商必须发挥主导作用，帮助企业利用创新技术渡过当前的颠覆风暴。"
Customer success: how providers are helping end users and IT organizations
Customer support: how providers are helping end users and IT organizations
Delivering Customer Success: An IDC Perspective
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