Rich Costello

IDC
Analysts
Current: Rich Costello

Rich Costello

Senior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

IDC Links
Analyst Research

Avaya Momentum Continues

Aug 2020 | IDC Link | Doc # lcUS46783120

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Mary WardleyProgram Vice President, Customer Care and CRM

On August 10, 2020, Avaya reported financial results for its third quarter ending June 30, 2020. Revenue for the quarter was reported at $721 million, an increase both sequentially and year over year.
Atos Partners with RingCentral for "Unify Office" UCaaS Solution

Jul 2020 | IDC Link | Doc # lcUS46752520

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

For Atos Unify, the benefits of this deal include a popular UCaaS solution based on the RingCentral platform to help migrate its on-premises OpenScape voice customers to the public cloud model. RingCentral gets access to the Atos Unify inst...
Zoom Announces a Hardware-as-a-Service Option

Jul 2020 | IDC Link | Doc # lcUS46712920

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

As we’ve transitioned into the cloud era, the thinking around the acquisition of endpoints seemingly remains in the past — an up-front, capital expenditure (capex) decision for organizations. This new hardware-as-a-service (HaaS) option fro...

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Five Key Unified Communications and Collaboration Trends to Watch in 2021

Feb 2021 | Market Perspective | Doc # US47432321

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

This IDC Market Perspective provides insight into five key trends that will impact the worldwide unified communications and collaboration (UC&C) market in 2021 and beyond."The importance of UC&C solutions, supported on robust networ...
Expectations for Employee Work Locations Post-COVID

Jan 2021 | IDC Survey Spotlight | Doc # US47254221

By: Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

This IDC Survey Spotlight analyzes results from IDC's Enterprise Networking: Emergence of The New Normal Survey conducted during the November-December 2020 time period. IDC surveyed 250 respondent organizations targeting enterprise IT/netwo...
Fierce Competition in Direct Routing for Microsoft Teams Opportunity

Dec 2020 | Market Perspective | Doc # US47088620

By: Denise LundResearch Director, WW Telecom and Unified Communications, Rich CostelloSenior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Wayne KurtzmanResearch Director, Social and Collaboration

This IDC Market Perspective summarizes three major battlegrounds that have emerged in the increasingly competitive market among UCaaS providers with Direct Routing for Microsoft Teams solutions. IDC provides recommendations for each categor...

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United States

Rich Costello

IDC Links

Analyst Research

Avaya Momentum Continues

Atos Partners with RingCentral for "Unify Office" UCaaS Solution

Zoom Announces a Hardware-as-a-Service Option

Five Key Unified Communications and Collaboration Trends to Watch in 2021

Expectations for Employee Work Locations Post-COVID

Fierce Competition in Direct Routing for Microsoft Teams Opportunity

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