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Rich Costello

Senior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

Rich Costello is a senior research analyst with IDC's Enterprise Communications Infrastructure (ECI) service, and is a leading member of IDC’s Unified Communications & Collaboration (UC&C) research team. He assesses the development of UC&C products and solutions among vendors in the market and evaluates the adoption of the technology by enterprise customers contemplating the migration of their existing solutions. Mr. Costello develops IDC's viewpoints on the evolution of VoIP networking infrastructure and next-generation voice and video technologies, and advises enterprise clients on the impact of IP telephony, messaging, IM/presence, collaboration, video and other conferencing solutions on their networks, end users, and service/support personnel.


Mr. Costello has been in the telecommunications market covering enterprise UC, voice and video communications since 1992, providing insight into best business practices for selecting and deploying PBX, messaging, IP telephony, and unified communications and collaboration solutions. Prior to joining IDC in 2010, Mr. Costello was a telecom analyst at Gartner for 12 years.


  • B.S. in Business Management from Rutgers University
  • Electronics Diploma from Lincoln Technical Institute
  • Research and quotes frequently appear in various publications in the U.S., Europe and Australia
Mitel Is Going Private

Apr 2018 - IDC Link - Doc # lcUS43764418

by: Chris Barnard,  Michael Vorisek,  Rich Costello

The acquisition of multiple companies (and brands) over the past several years has enabled Mitel to significantly increase its revenue (almost threefold since 2013) to over $1 billion annually, providing it with new technology opportunities...
The Cisco Collaboration Summit was held April 18–20, 2018, in Phoenix, Arizona. Announcements included convergence of the Cisco Webex brand and strategy (now with a lowercase "e" in Webex) to unify the brand experience across calls, meeting...
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This IDC study provides vendor market shares for the worldwide IP PBX market for 2017. "In many instances, IP telephony is still a driver for organizations provisioning new communications technologies," according to Rich Costello, IDC senio...
This IDC study aggregates segments of key technology market forecasts that make up the unified communications and collaboration (UC&C) ecosystem. The segments that have been aggregated for this study represent IDC's estimates on custome...
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