Zoom to Acquire Five9; Expands to Contact Center
Jul 2021 | IDC Link | Doc # lcUS48094621
By:
Wayne Kurtzman
Research Director, Social and Collaboration, Mary Wardley
Program Vice President, Customer Care and CRM, Rich Costello
Senior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C), Oru Mohiuddin
Research Manager, Denise Lund
Research Director, WW Telecom and Unified Communications
Zoom Video Communications, Inc. (NASDAQ: ZM) announced it has entered into a definitive agreement to acquire Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, in an all-stock transaction valued at appro...
