Shweta Baidya

IDC
Analysts
Current: Shweta Baidya

Shweta Baidya

Senior Research Manager

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Analyst Research

COVID-19 Impact: A Mix of Challenges and Opportunities for IT Vendors

Mar 2020 | IDC Link | Doc # lcAP46158620

By: Shweta BaidyaSenior Research Manager, Rishu SharmaPrincipal Analyst, Cloud and Artificial Intelligence, Sharath SrinivasamurthyResearch Director

Growth in global IT spending is expected to reduce by 1.3%, compared with the estimated growth rate of 5.1% by the end of 2020, because of the "pessimistic scenario" that resulted from the COVID-19 outbreak. Most impact is expected to be on...

India IT Outsourcing Market Forecast, 2021-2025

Apr 2021 | Market Forecast | Doc # AP47430521

By: Harish KrishnakumarSenior Market Analyst, Shweta BaidyaSenior Research Manager

This study provides IDC's forecast for the Indian ITO services market for the 2019 to 2024 forecast period. It includes advice to ITO SPs, analysis of trends in the Indian ITO market due to the COVID-19 pandemic, major drivers and inhibitor...
How Are India Companies Prioritizing Various Parameters in Order of Importance When Selecting a Customer Experience Vendor?

Mar 2021 | IDC Survey Spotlight | Doc # AP47430221

By: Shweta BaidyaSenior Research Manager

The COVID-19 pandemic has shifted the focus back on customer experience (CX) management, and enterprises are focusing on multiple parameters before choosing a CX solution provider. Interestingly, the factors impacting decision making includ...
1H20 Cloud Services Country Report — India

Jan 2021 | Market Presentation | Doc # AP46717320

By: Shweta BaidyaSenior Research Manager, Mohsin BaigMarket Analyst, Harish Krishnakumar

This IDC Presentation provides a detailed analysis of the market and competitive landscape in cloud services in India from January to June 2020 (1H20). It covers revenue snapshots on infrastructure as a service (IaaS), platform as a service...

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