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Terry Frazier

Research Director, Content Technologies and Document Workflow

Terry Frazier is Research Director for IDC Content Technologies and Document Workflow, responsible for the Customer Communications Management Solutions practice. Mr. Frazier's core research coverage includes the evolution of enterprise customer communication management platforms and the adjacent markets of enterprise content management, enterprise output management, and enterprise file sync and share technologies.


Previously, Terry served as an industry analyst with Madison Advisors covering the digital transformation of customer communications and with InfoTrends covering the digital asset management and digital print marketing areas. He also served as an affiliate consultant with Doculabs, providing enterprise content strategy and transformation support to Fortune 1000 companies. Terry's career spans more than 25 years in advertising, content, marketing, and publishing technologies for both operational and technical management.


  • B.S. in journalism from the University of Texas at Tyler
  • Frequent speaker and moderator at industry events and conferences
On September 12, 2017, GMC Software announced it is merging with two sister companies and rebranding as Quadient. The new business unit combines three previously autonomous Neopost subsidiariesGMC Software, Human Inference and Satori Softwa...
On September 7, 2017 Microsoft and Adobe jointly announced new product integrations at Microsoft's 2017 Ignite technical conference in Orlando, Florida. The new integrations — which provide interoperability between Microsoft's Office 365, S...
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Market Analysis Perspective: Worldwide Customer Communications Management, 2017

Sep 2017 - Market Analysis Perspective - Doc # US41903617

by: Terry Frazier

This IDC Market Analysis Perspective provides customer engagement and communication management vendors, service providers, and their partners with a comprehensive overview of the customer communications management software and services mark...
This IDC Market Analysis Perspective (MAP) presentation provides content technology vendors with an overview of the enterprise content management (ECM) and file synchronization and sharing (FSS) markets, offering the information required to...
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