By using this site, you agree to the IDC Privacy Policy

Terry Frazier

Research Director, Content Technologies and Document Workflow

Terry Frazier is Research Director for IDC Content Technologies and Document Workflow, responsible for the Customer Communications Management Solutions practice. Mr. Frazier's core research coverage includes the evolution of enterprise customer communication management platforms and the adjacent markets of enterprise content management, enterprise output management, and enterprise file sync and share technologies.


Previously, Terry served as an industry analyst with Madison Advisors covering the digital transformation of customer communications and with InfoTrends covering the digital asset management and digital print marketing areas. He also served as an affiliate consultant with Doculabs, providing enterprise content strategy and transformation support to Fortune 1000 companies. Terry's career spans more than 25 years in advertising, content, marketing, and publishing technologies for both operational and technical management.


  • B.S. in journalism from the University of Texas at Tyler
  • Frequent speaker and moderator at industry events and conferences
More than 7,000 people gathered in San Francisco, California, for BoxWorks 2017, held October 10-12 at Moscone Center. Box rolled out its road map to become a billion-dollar company, with a heavy focus on artificial intelligence, integratio...
On September 20, 2017, Dropbox made two developer announcements that could have a major impact on the company's push into the broader realm of managing enterprise content. While the announcements have received little coverage outside the te...
More results
This IDC study presents a market share analysis of the file synchronization and sharing (FSS) market for the year 2016. Additional analysis includes the key drivers and inhibitors of the FSS market."File sync and share is evolving into a mu...
IDC MaturityScape: Content-Centric Workflow 1.0

Nov 2017 - IDC MaturityScape - Doc # US41904417

by: Holly MuscolinoTerry Frazier

This IDC study describes the organizational characteristics at five levels of content-centric workflow maturity, from a completely ad hoc, highly manual approach to one in which organizations make use of sophisticated integration and machin...
More results