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Terry Frazier

Research Director, Content Technologies and Document Workflow

Terry Frazier is Research Director for IDC Content Technologies and Document Workflow, responsible for the Customer Communications Management Solutions practice. Mr. Frazier's core research coverage includes the evolution of enterprise customer communication management platforms and the adjacent markets of enterprise content management, enterprise output management, and enterprise file sync and share technologies.


Previously, Terry served as an industry analyst with Madison Advisors covering the digital transformation of customer communications and with InfoTrends covering the digital asset management and digital print marketing areas. He also served as an affiliate consultant with Doculabs, providing enterprise content strategy and transformation support to Fortune 1000 companies. Terry's career spans more than 25 years in advertising, content, marketing, and publishing technologies for both operational and technical management.


  • B.S. in journalism from the University of Texas at Tyler
  • Frequent speaker and moderator at industry events and conferences
On September 20, 2017, Dropbox made two developer announcements that could have a major impact on the company's push into the broader realm of managing enterprise content. While the announcements have received little coverage outside the te...
On September 12, 2017, GMC Software announced it is merging with two sister companies and rebranding as Quadient. The new business unit combines three previously autonomous Neopost subsidiariesGMC Software, Human Inference and Satori Softwa...
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This IDC study presents a forecast of the file synchronization and sharing (FSS) market for 2017–2021. Additional analysis includes the key drivers and inhibitors of the FSS market."File sync and share is evolving into a much broader set of...
This IDC Survey Spotlight highlights specific cognitive/AI and machine learning (ML) findings from IDC's May 2017 ECM-FSS User Needs and Strategies Survey. Survey respondents were asked to indicate their planned uses for cognitive/AI/ML sys...
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