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Monica Collier

Research Manager, Telecommunications

Monica Collier is a Research Manager at IDC New Zealand. Her research centres on the New Zealand Telecommunications market, including traditional telecommunications and telco driven digital services.  Monica is responsible for producing both quantitative and qualitative research on the New Zealand broadband, mobile and digital services markets, competitive dynamics between retail service providers, regulatory developments, merger & acquisition activity, and the impact of over-the-top applications (such as content) on telcos.

Specialist research areas include the Internet of Things (IoT) and Customer Experience (CX), where Monica is also a certified NPS practitioner and a SixSigma Green Belt.

Prior to joining IDC in 2014 Monica has worked in a number of analyst, designer and management roles for companies including Vodafone New Zealand, Fonterra, Telstra and Spark New Zealand.

Spark's announcement of its reduced price for its unlimited mobile data plan is the third major mobile plan pricing announcement in a matter of days. However, do the plans offer real value for consumers or are they only posturing a response...
Selective acquisition into adjacent market looks set to boost Spark into a player to watch in the data driven marketing market.
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New Zealand Broadband: A Leader on the World Stage

Aug 2017 - Market Perspective - Doc # AP42165117

by: Monica Collier

This IDC market perspective discusses the evolution of New Zealand's telecommunication industry to become a world leader and considers how New Zealand can leverage the benefits of ultrafast broadband (UFB) to remain ahead of the curve. "New...
New Age Collaboration — Communications Platform as a Service

Jun 2017 - Market Perspective - Doc # AP42575917

by: Monica Collier

This IDC Market Perspective provides an overview of the enterprise collaboration evolution and discusses how communications platform as a service (CPaaS) meets the need for organizations seeking to differentiate based on in-app co...
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