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Monica Collier

Research Manager, Telecommunications

Monica Collier is a Research Manager at IDC New Zealand. Her research centres on the New Zealand Telecommunications market, including traditional telecommunications and telco driven digital services.  Monica is responsible for producing both quantitative and qualitative research on the New Zealand broadband, mobile and digital services markets, competitive dynamics between retail service providers, regulatory developments, merger & acquisition activity, and the impact of over-the-top applications (such as content) on telcos.

Specialist research areas include the Internet of Things (IoT) and Customer Experience (CX), where Monica is also a certified NPS practitioner and a SixSigma Green Belt.

Prior to joining IDC in 2014 Monica has worked in a number of analyst, designer and management roles for companies including Vodafone New Zealand, Fonterra, Telstra and Spark New Zealand.

On June 5, Vocus Group and Vodafone New Zealand announced a joint venture (JV) to unbundle New Zealand's Ultra-Fast Broadband (UFB) fibre network.
On 25th May 2018, Spark announced it will bring forward its Quantum programme costs of change to shift to Agile Ways of Working after a successful pilot.
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Intelligent Connections: The Rebirth of Avaya

May 2018 - Market Note - Doc # AP43810518

by: Monica CollierNikhil Batra

Unified communications and contact centre tech company Avaya has emerged from its Chapter 11 bankruptcy with a new sense of urgency and enthusiasm. It is in the midst of considerable digital transformation to meet the needs of its customers...
Broadband on the World Stage: Australia

Apr 2018 - Market Perspective - Doc # AP43727918

by: Monica Collier

This IDC Market Perspective discusses the evolution of Australia's telecommunications industry to deliver a national broadband network, in comparison to New Zealand's journey to ultrafast broadband (UFB). "Australia and New Zealand both hav...
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Analyst Location

New Zealand




Asia Pacific