This IDC Web Conference highlights the many changes taking place in the world of customer experience (CX) and impacting enterprise CX technology purchasing today. This includes major trends such as the rise of customer success services, omn...
This IDC Perspective discusses the enterprise adoption of the customer success concept and how customer success is transforming into an enterprise business strategy."Enterprises are stepping up their investments in customer success manageme...
This IDC Perspective discusses enterprise perceptions of the value of software applications vendor customer success services. End users appreciate vendors' customer success services, but there are various quality improvement areas that need...
Customer Success Market continues to develop
Customer Success Maturity modelling and benchmarking for the enterprise
Customer Success takes hold in markets outside of Tech
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