Gerry Brown
This IDC Market Note presents IDC's opinions on Salesforce's new product announcements at Salesforce World Tour London in June 2022. Key areas headlined were enhanced collaborative working capability enabled by Slack and new Einstein artifi...
This IDC PeerScape discusses the value that can be unlocked through customer adventures, looking at best-practice examples from enterprises across several industries."Customer journey management is entering the next phase. Organizations fea...
This IDC study analyzes and sizes the European CRM applications market for 2021 and provides forecasts for 2022-2026. IDC divides the CRM applications market into the six functional markets — advertising, contact center, customer service, d...
CX Market Forecast for Europe
CX Market Shares for Europe
Customer Success Maturity modelling and benchmarking for the enterprise
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