Gerry Brown
This IDC Perspective discusses the increasing importance of professional services, especially customer success services, when enterprises seek to invest in CX technology. Cost is obviously an important consideration given the macroeconomic ...
This IDC Market Analysis Perspective presents an overview of the European customer experience technology market. It gives a definition of the market, its key participants, and insights into the leading vendors. It gives revenue distribution...
This IDC study explores 10 of the most urgent business and technology issues that customer experience executives across the C-suite must address to differentiate and prepare themselves to thrive in the next era of customer experience.Accord...
Customer Success Market continues to develop
More vendors join the Customer Workflows market
New ServiceNow Innovations in Customer Service
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