Gerry Brown

CX Research Director, European Software Group




By: 
Gerry Brown
Loading
,
Van Valdez
Loading
This IDC Market Note presents IDC's opinions on Salesforce's new product announcements at Salesforce World Tour London in June 2022. Key areas headlined were enhanced collaborative working capability enabled by Slack and new Einstein artifi...
By: 
Gerry Brown
Loading
,
Van Valdez
Loading
This IDC PeerScape discusses the value that can be unlocked through customer adventures, looking at best-practice examples from enterprises across several industries."Customer journey management is entering the next phase. Organizations fea...
By: 
Gerry Brown
Loading
,
Van Valdez
Loading
This IDC study analyzes and sizes the European CRM applications market for 2021 and provides forecasts for 2022-2026. IDC divides the CRM applications market into the six functional markets — advertising, contact center, customer service, d...
More results
    CX Market Forecast for Europe
    By:
    Gerry Brown
    Loading
    ,
    Van Valdez
    Loading
    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2022 Q3 Market Forecast Tech Supplier

    CX Market Shares for Europe
    By:
    Gerry Brown
    Loading
    ,
    Van Valdez
    Loading
    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2022 Q3 Market Share Tech Supplier

    Customer Success Maturity modelling and benchmarking for the enterprise
    By:
    Gerry Brown
    Loading
    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2022 Q3 IDC Perspective Tech Buyer


More results
Analyst Location

United Kingdom



Coverage

Software



Regions

Western Europe