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Thomas Zink

Associate Research Director

Thomas Zink is an Associate Research Director for IDC Financial Insights and leads IDC’s European financial services research. Thomas core research coverage includes digital transformation in banking, retail payments, global transaction banking and wealth management. His key focus for the next year is on Open Banking and the emergence of an interconnected, collaborative, and accelerated ecosystem. This spans dealing with new regulations such as PSD2, readying legacy infrastructure and systems for the open API challenge, identifying and managing third party risks, new operating models such as banking as a platform, the super backoffice, etc. Another key focus will be around the rise of machine intelligence and its impact on workflow automation, contact centre and web chat automation, robo advisory, and business intelligence.

BACKGROUND 

For almost a decade Thomas has covered financial services in the Asia Pacific region for IDC and other research houses, before relocating to IDC Europe in 2016. Highlights of his work at IDC Asia Pacific include consulting engagements with financial institutions and IT vendors spanning go-to-market strategy, market sizing, technology roadmaps, vendor selection, RFPs, and feasibility studies to assess joint ventures.

Before that, Thomas was the content lead for Timetric in Asia Pacific serving as Asia correspondent for a series of trade publications including Private Banker International, Retail Banker International, and Cards International. During this time, he also built the research capability in Singapore focused primarily on wealth management research in Europe and Asia. Prior to that, Thomas led the retail banking research at The Asian Banker.

EDUCATION/INDUSTRY ACCOMPLISHMENTS 

  • MA in Political Sciences, Economics and Sinology of Ludwig Maximilians Universität, Munich, Germany
  • Speaker, keynoter and moderator at industry conferences such as The Asian Banker Summit, Retail Banking Innovations, Private Banking Asia, the Cybersecurity Summit of the Philippine Central Bank and at IDC events such as IDC's Asian Financial Congress in Singapore, UK Financial Services Forum in London, IDC Finance Technology Conference in Istanbul, UAE Banking & Finance Congress
  • Frequent commentary for multiple media outlets including the Wall Street Journal, CNBC, The Straits Times and Channel News Asia. 

Download Thomas Zink's Bio in PDF Format

This IDC study discusses how the banking digital mission is driven by the need to improve customer engagement in selling, delivering, and servicing financial products, payments, and services; the need to improve the institution's "brand tru...
Artificial Intelligence: From Science Fiction to Business

Jul 2017 - Tech Buyer Presentation - Doc # EMEA42851017

by: Danielle HernandezThomas Zink

This IDC Financial Insights Presentation provides an overview of the key results from IDC's Western European AI/Cognitive Solutions Survey, conducted in April 2017. This survey identifies current and planned deployments and spending plans a...
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