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John Santagate

Research Director, Service Robots

John Santagate is a Research Director at IDC responsible for the service robotics market.  Mr. Santagate’s core research coverage includes market trends and forecasts for service robotics, business process evolution through the use of service robots, and the integration of robotics into business processes and business IT architecture.  Mr. Santagate’s research looks across industries and seeks to deliver actionable intelligence to organizations around the deployment and use of robotics as well as related technology areas that are helping to enable wide spread adoption of robotic technology.


Prior to covering service robotics, John was a Research Director at IDC Manufacturing Insights, focused on manufacturing supply chain execution.  As Research Manager of manufacturing supply chain execution, John’s researched looked across supply chain business processes to provide manufacturers with guidance on key business and IT issues related to the supply chain, including research into the application of robotics across the manufacturing supply chain.  Prior to joining IDC, John spent several years as a domain consultant at Tata Consultancy Services Supply Chain Center of Excellence where he worked with leading manufacturing organizations to design and implement transformational supply chain strategies. 

Earlier in his career, Mr. Santagate spent time in sales and channel development in the IT and bio technology verticals where he focused on driving profitable revenue, effectively capturing the voice of the customer and channel partners, and providing market level demand insights to drive effective planning and execution.


·         MBA in Supply Chain Management from Rutgers Business School

·         BA in Finance and Management from The University of Massachusetts

·         Lean Six Sigma Knowledge Certificate from Rutgers Business School

·         Frequent speaker, presenter, and moderator at industry conferences as well as providing analysis for multiple   media outlets

Team: Manufacturing Insights

Download John Santagate's Bio in pdf format.

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