This IDC Survey Spotlight highlights the future technology capability investments of service organizations as they strive to enhance the operations through efficiency and automation. Data comes from IDC's December 2022 Future Enterprise Res...
This IDC Perspective explores the field service operations and how artificial intelligence and machine learning technologies can enhance aftermarket activities to be more proactive, predictive, and prescriptive. "Reactive service models per...
This IDC Market Note highlights the recent announcement on November 17, 2022, of PTC's intention to acquire ServiceMax to be finalized in the early part of 2023. This document also discusses the impact on manufacturers and service organizat...
Closed Loop Service Innovation Drives Customer Value
IDC MaturityScape Benchmark: Service Innovation in Manufacturing 2.0
IDC MaturityScape: Service Innovation in Manufacturing 2.0
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