Aly Pinder
The connected world is both smarter and more complex as digital technologies and advancements still rely on physical, finite resources. When something breaks or an asset within a facility fails, issue resolution requires field service, main...
OverIT, an Italian-headquartered global field service management (FSM) software vendor, announced its spin-off from the Engineering Group by Bain Capital and Neuberger Berman on September 16, 2021. The company, founded in 2000, also announc...
This IDC Survey Spotlight highlights the future technology capability investments of service organizations as they strive to enhance the operations through efficiency and automation. Data comes from IDC's December 2022 Future Enterprise Res...
This IDC Perspective explores the field service operations and how artificial intelligence and machine learning technologies can enhance aftermarket activities to be more proactive, predictive, and prescriptive. "Reactive service models per...
This IDC Market Note highlights the recent announcement on November 17, 2022, of PTC's intention to acquire ServiceMax to be finalized in the early part of 2023. This document also discusses the impact on manufacturers and service organizat...
Closed Loop Service Innovation Drives Customer Value
IDC MaturityScape Benchmark: Service Innovation in Manufacturing 2.0
IDC MaturityScape: Service Innovation in Manufacturing 2.0
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Analyst Location
United States