Aly Pinder

Program Director, Service Innovation & Connected Products




By: 
Aly Pinder
Loading
This IDC Survey Spotlight highlights the future technology capability investments of service organizations as they strive to enhance the operations through efficiency and automation. Data comes from IDC's December 2022 Future Enterprise Res...
By: 
Aly Pinder
Loading
This IDC Perspective explores the field service operations and how artificial intelligence and machine learning technologies can enhance aftermarket activities to be more proactive, predictive, and prescriptive. "Reactive service models per...
By: 
Aly Pinder
Loading
This IDC Market Note highlights the recent announcement on November 17, 2022, of PTC's intention to acquire ServiceMax to be finalized in the early part of 2023. This document also discusses the impact on manufacturers and service organizat...
More results

More results
Analyst Location

United States