This IDC Market Glance provides an overview of the European telecommunications ecosystem, including hardware and software vendors, standardization and open systems, infrastructure suppliers, network service providers, cloud communications p...
Factors Driving Contact Centers in Europe: A Look into What Influences Investments in Contact Center Technologies
This IDC Market Presentation highlights contact center trends in Europe. The European contact center space will be driven by cloud with a growth projection of 5.0% compound annual growth rate (CAGR) between 2020 and 2025. The U.K. will rema...
BYOC in the UCaaS Market
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