Developing Contextual Awareness for Empathetic Conversations
Jan 2021 | IDC Perspective | Doc # AP46318521
By:
Lawrence Cheok
Senior Research Manager, Alan Webber
Program Vice President, Customer Experience, Daniel-Zoe Jimenez
Associate Vice President, Digital Transformation (DX), Future Enterprise, and SMB, Sabrina Tamayo
Program Manager
This IDC study presents the contextual awareness framework that serves as the vision of how organizations should think about data as it relates to contextual awareness, and how technology should be used to harness data for contextualized en...
