David Wallace
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Qualtrics announced a new version of its XM technology platform, XM/os2, with generative AI (GenAI) embedded within Qualtrics' existing AI technology. Adding generative AI at the platform level means that GenAI can be used across all Qualtr...
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Microsoft announced that Dynamics 365 Customer Insights will now include both its customer data platform (CDP) and its customer journey orchestration (CJO) and other capabilities from Dynamics 365 Marketing as a single solution offer under ...
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Twilio announced CustomerAI, a new consolidated technology layer in its platform with both generative and predictive artificial intelligence (AI) capabilities to enable its clients to mine deeper customer insights across Twilio's products. ...
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This IDC Tech Buyer Presentation illuminates key market trends from recent IDC global surveys, including digital leaders and followers, planned 2023 IT spending, recession scenarios, and the top technology initiatives that are most immune f...
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This IDC Market Perspective summarizes the key announcements from the Salesforce Dreamforce 2023 event and provides some analyst perspectives on the different announcements and innovations from Salesforce. "Salesforce is a significant provi...
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This IDC study provides the worldwide customer relationship management applications software forecast for 2022–2027."2023 will be remembered as the year the orientation of customer outreach, sales, and engagement executed an extraordinary p...
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Customer Data Platforms Market Forecast
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Customer Data Platforms Market Share
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IDC Market Glance: Customer Analytics
More results for Planned Research