Sudhir Rajagopal

Research Director, Future of Customer Experience




By: 
Sudhir Rajagopal
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This IDC Market Note offers a perspective from the future of customer experience (CX) standpoint on updates from the Google Cloud analyst roundtable held on May 5, 2022. During the roundtable, Google Cloud's leadership team shared updates a...
By: 
Sudhir Rajagopal
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This IDC Tech Buyer Presentation explores the practices and trends in customer experience (CX) leader organizations that result in better business outcomes. Insights are based on IDC's Future of Customer Experience Survey that was conducted...
By: 
Sudhir Rajagopal
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This IDC Market Perspective analyzes key factors that impact the business value in terms of the return on revenue organizations experience from investing in improving their customer experience (CX). These range from a dedicated customer-cen...
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    Achieving customer centric value outcomes and empathy at scale
    By:
    Sudhir Rajagopal
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    Topics:
    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2022 Q3 IDC Perspective Tech Buyer

    Adobe Summit - Market Note
    By:
    Sudhir Rajagopal
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    Topics:
    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2022 Q3 Market Note Tech Supplier

    FERS Survey (FoCX) - Feb 2022 - CX Leadership in the C-suite (WW vs. NA)
    By:
    Sudhir Rajagopal
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    Topics:
    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2022 Q3 IDC Survey Spotlight Tech Supplier


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Analyst Location

United States



Coverage

Digital transformation strategies



Regions

North America