Analyst Location

United States



Coverage

Digital transformation strategies



Regions

North America

Sudhir Rajagopal

Research Director, Future of Customer Experience




  • IDC CX Path: Vendor Ratings, 2024

    $25,000.00  Purchase IDC CX Path: Vendor Ratings, 2024

    By: 

    • Eric Newmark
    • Mickey North Rizza
    • Marci Maddox
    • Aly Pinder
    • Gerry Murray
    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Mary Wardley
    • Heather Hershey
    • Michelle Morgan
    • Lou Reinemann
    • Tapan Patel
    • Nadia Ballard
    • Simo Balghannou
    This IDC Market Presentation provides application vendor ratings by 13 application areas from IDC's 2024 CX Path Survey. IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX a...

    Aug 2024 | Doc #US51021724 | Market Presentation

  • Improving Experiential Value and Empathetic Customer Outcomes Through an Experience-Orchestrated Business

    $7,500.00  Purchase Improving Experiential Value and Empathetic Customer Outcomes Through an Experience-Orchestrated Business

    By:  Sudhir Rajagopal

    This IDC Perspective discusses how the experience-orchestrated (X-O) business framework can enable organizations to deliver value-based experiential outcomes for customers. Organizations are increasingly leveraging data-driven insights and ...

    Aug 2024 | Doc #US51664024 | IDC Perspective

  • IDC CX Path: Executive Summary, 2024 — Examining the CX Buyer's Journey

    $25,000.00  Purchase IDC CX Path: Executive Summary, 2024 — Examining the CX Buyer's Journey

    By: 

    • Nadia Ballard
    • Eric Newmark
    • Aly Pinder
    • Marci Maddox
    • Mickey North Rizza
    • Mary Wardley
    • Lou Reinemann
    • Roger Beharry Lall
    • Sudhir Rajagopal
    • Gerry Murray
    • Heather Hershey
    • Michelle Morgan
    • Simo Balghannou
    This IDC Market Presentation provides an executive summary of the worldwide findings from IDC's 2024 CX Path program.IDC's 2024 CX Path program polled 2,500 respondents across 5 continents and 12 countries to collect information on CX appli...

    Aug 2024 | Doc #US51021624 | Market Presentation

More results   for Analyst Research

  • Authentic Intelligence: The gateway to intelligent, but empathetic customer experiences

    By:

    Sudhir Rajagopal

    Products:

    Future of Customer Experience - Agenda

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q3 IDC Perspective Tech Buyer

  • Best in Future of CX Award winner spotlight

    By:

    Sudhir Rajagopal

    Products:

    Future of Customer Experience - Agenda

    Topics:

    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2024 Q3 IDC Perspective Tech Buyer

  • CRM Applications Market Shares 2023

    By:

    • Tapan Patel
    • Gerry Murray
    • Lou Reinemann
    • Mary Wardley
    • Aly Pinder
    • Heather Hershey
    • Marci Maddox
    • Sudhir Rajagopal
    • Michelle Morgan
    • Roger Beharry Lall

    Products:

    Customer Data and Analytics, Customer Service and Contact Center Applications, Persuasive Content and Digital Experience Strategies, Aftermarket Services Strategies, Future of Customer Experience - Agenda, Sales Force Productivity and Performance Applications, Digital Commerce, Voice of the Customer and Customer Success Applications, Enterprise Marketing Technology Applications, Advertising Technologies and SMB Marketing Applications

    Topics:

    Software, Consumer, Applications, Big data, Marketing and sales operations, Marketing operations, Marketing automation, Market intelligence, Sales operations, Services, Social business, Digital transformation, COVID-19, Future of customer experience

    Planned for CY2024 Q3 Market Share Tech Supplier


More results   for Planned Research