Google Cloud: Delivering Ongoing Customer Value with a Deliberate Customer Success Strategy
This IDC Market Note offers a perspective from the future of customer experience (CX) standpoint on updates from the Google Cloud analyst roundtable held on May 5, 2022. During the roundtable, Google Cloud's leadership team shared updates a...
This IDC Tech Buyer Presentation explores the practices and trends in customer experience (CX) leader organizations that result in better business outcomes. Insights are based on IDC's Future of Customer Experience Survey that was conducted...
This IDC Market Perspective analyzes key factors that impact the business value in terms of the return on revenue organizations experience from investing in improving their customer experience (CX). These range from a dedicated customer-cen...
Achieving customer centric value outcomes and empathy at scale
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