This IDC Market Presentation highlights the worldwide monthly technology investment monitor for November 2022. Beginning in early 2022, waves of interconnected economic, political, and social disruptions threatened to batter enterprises aro...
This IDC Market Note offers a perspective from the future of customer experience (FoCX) standpoint on the Salesforce's premier announcement, Salesforce Genie during Dreamforce 2022. In particular, the document focuses on how does Salesforce...
Organizational Customer Centricity Lags Far Behind as a Priority, Despite Enterprises Reporting That This Is One of Their Biggest Challenges Impeding CX Success
This IDC Survey Spotlight highlights data from IDC's Future Enterprise Resiliency and Spending Survey, from March 2022, and prior research conducted on the Future of Customers and Consumers Survey. A lack of a disciplined approach to sustai...
Achieving customer centric value outcomes and empathy at scale
Customer Experience Vendors: Understanding the implications of the recession environment on enterprise CX spend
FERS Survey (FoCX) - Feb 2022 - CX Leadership in the C-suite (WW vs. NA)
Where do you want to save the document ?