Sudhir Rajagopal

Research Director, Future of Customer Experience




By: 
Rick Villars
Loading
,
Andrea Siviero
Loading
,
Sudhir Rajagopal
Loading
,
Leif Eriksen
Loading
,
Jeffrey Hojlo
Loading
This IDC Market Presentation highlights the worldwide monthly technology investment monitor for November 2022. Beginning in early 2022, waves of interconnected economic, political, and social disruptions threatened to batter enterprises aro...
By: 
Sudhir Rajagopal
Loading
This IDC Market Note offers a perspective from the future of customer experience (FoCX) standpoint on the Salesforce's premier announcement, Salesforce Genie during Dreamforce 2022. In particular, the document focuses on how does Salesforce...
By: 
Sudhir Rajagopal
Loading
This IDC Survey Spotlight highlights data from IDC's Future Enterprise Resiliency and Spending Survey, from March 2022, and prior research conducted on the Future of Customers and Consumers Survey. A lack of a disciplined approach to sustai...
More results
    Achieving customer centric value outcomes and empathy at scale
    By:
    Sudhir Rajagopal
    Loading
    Topics:
    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2022 Q4 IDC Perspective Tech Buyer

    Customer Experience Vendors: Understanding the implications of the recession environment on enterprise CX spend
    By:
    Sudhir Rajagopal
    Loading
    Topics:
    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2022 Q4 IDC Survey Spotlight Tech Supplier

    FERS Survey (FoCX) - Feb 2022 - CX Leadership in the C-suite (WW vs. NA)
    By:
    Sudhir Rajagopal
    Loading
    Topics:
    Consumer, Marketing and sales operations, Digital transformation, Future of customer experience

    Planned for CY2022 Q4 IDC Survey Spotlight Tech Supplier


More results
Analyst Location

United States



Coverage

Digital transformation strategies



Regions

North America