Sudhir Rajagopal
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On January 12, Google Cloud shared an update to its Partner Advantage program as part of its 2023 strategy to accelerate customers' time to value while putting partners first. The announcements aimed to offer customers added benefits from e...
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The potential vision for Twitter's new leadership to make the social platform "a warm and welcoming" place for everyone hinges on the company taking a more disciplined approach to allowing trusted content on its platform while not alienatin...
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This IDC Perspective discusses what it means to engage in a contextually relevant manner with customers and, crucially, scaling contextualization to achieve customer empathy through foundational priorities in data, intelligence, and privacy...
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This IDC Survey Spotlight analyzes results from IDC's Future of Customer Experience Survey, conducted between June and July 2023 to understand in what areas of customer experience (CX) enterprises are investing. As enterprises across indust...
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This IDC Market Presentation explores how meeting the promise of excellent customer experiences needs to evolve beyond the front-end engagement layer. IDC's Future of Customer Experience has defined what it means to focus on the customer so...
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Applying the Future of CX framework to whole journey experiences
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CX Capabilities and Investments for trusted customer outcomes
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CX Capabilities and Investments to achieve predictable customer engagement
More results for Planned Research