Van Valdez

Associate Research Director, CX, IDC Europe




By: 
Van Valdez
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This IDC Market Presentation discusses customer listening & engagement (CLE), a system of technologies that enables organizations to deliver optimized customer experiences in direct response to customer signals in real time. The approac...
By: 
Duncan Brown
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,
Thomas Meyer
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, Veronika Paal,
Adriana Allocato
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,
Carla Arend
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,
Daniele Arenga
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,
Zuzana Babicka
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,
Gunjan Bassi
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,
Ewa Zborowska
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,
Jan Burian
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,
Andrew Buss
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,
Giulia Carosella
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,
Mark Casidsid
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,
Giovanni Cervellati
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,
Mark Child
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,
Massimiliano Claps
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,
David Clemente
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,
Romain Fouchereau
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,
Leonardo Freitas
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,
Melissa Fremeijer-Holtz
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,
Katalin Gazdag
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,
Anielle Guedes
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,
Ralf Helkenberg
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,
Jacqui Hendriks
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,
Mick Heys
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,
Milan Kalal
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,
Zuzana Kovacova
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,
Vladimir Kroa
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,
Bo Lykkegaard
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, Denis Maslennikov,
Federico Mayr
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,
Sharon McNee
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,
Andrea Minonne
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,
Oru Mohiuddin
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,
Rahiel Nasir
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,
Stefanie Naujoks
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,
Giorgio Nebuloni
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,
John O'Brien
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,
Ivan Oz
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,
Len Padilla
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,
Silvia Piai
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,
Sofia Poggi
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,
Alexandra Rotaru
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,
Mitri Roufka
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,
Angela Salmeron
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,
Phil Sargeant
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,
Rosie Secchi
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,
Andrea Siviero
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,
Jarek Smulski
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,
Gala Spasova
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,
Erica Spinoni
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,
Joel Stradling
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,
Michal Swiatek
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,
Jennifer Thomson
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,
Richard Thurston
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,
Stuart Wilson
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,
Van Valdez
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,
Thomas Vavra
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,
Archana Venkatraman
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,
Lorenzo Veronesi
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,
Neil Ward-Dutton
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,
Matthew Wilkins
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,
Ornella Urso
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,
George Briford
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This IDC eBook provides a look at IDC's predictions for 2023 and beyond, based on IDC's European FutureScape 2023 webcast, to help leaders target their technology investments and succeed in pivoting to digital business during storms of disr...
By: 
Van Valdez
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This IDC Market Glance provides an overview of the current makeup of Europe's customer experience (CX) application landscape, identifies some of the major software and services players, and depicts the general segments and structure of the ...
More results
    CX Market Glance 2023
    By:
    Van Valdez
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    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2023 Q1 Market Perspective Tech Supplier

    Customer Listening & Engagement Maturity modelling and benchmarking for the enterprise
    By:
    Van Valdez
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    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2023 Q1 Market Perspective Tech Supplier

    Customer Listening & Engagement adoption in the enterprise
    By:
    Van Valdez
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    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2023 Q1 Market Perspective Tech Supplier


More results
Analyst Location

United Kingdom



Coverage

Customer focus



Regions

Western Europe