How Have Geopolitical, Economic, and Social Uncertainties Affected the Importance of CX Programs in Europe?
This IDC Survey Spotlight presents extracts from Wave 5 of IDC's Worldwide Future Enterprise Resiliency and Spending Survey involving 832 enterprise decision-maker respondents worldwide, including 205 from EMEA, and conducted in June 2022. ...
Dixa: Combining Contextual Knowledge Platform and Conversational AI to Empower Customer Service Agents
This IDC Market Note presents IDC's opinions on Dixa, a European provider of customer service applications. This is a rapidly expanding market category, with vendor revenues in Europe growing 17% year on year in 2021, according to IDC's Sem...
The State of Digital Use Cases for Customer Experience in EMEA: Part 1 of 5 — The Customer Experience Digital Lane
This IDC Market Presentations provides insights into the top 10 EMEA customer experience (CX) use cases from the IDC Worldwide Digital Transformation Spending Guide — April 2022 (V1 2022). For each use case, this report guides vendors in mo...
Applying Customer Insights to Generate Brand Loyalty
CX Market Forecast for Europe
CX Market Shares for Europe
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