Van Valdez

Associate Research Director, CX, IDC Europe




By: 
Van Valdez
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This IDC Survey Spotlight presents extracts from Wave 5 of IDC's Worldwide Future Enterprise Resiliency and Spending Survey involving 832 enterprise decision-maker respondents worldwide, including 205 from EMEA, and conducted in June 2022. ...
By: 
Van Valdez
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This IDC Market Note presents IDC's opinions on Dixa, a European provider of customer service applications. This is a rapidly expanding market category, with vendor revenues in Europe growing 17% year on year in 2021, according to IDC's Sem...
By: 
Nino Giguashvili
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Erica Spinoni
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Van Valdez
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This IDC Market Presentations provides insights into the top 10 EMEA customer experience (CX) use cases from the IDC Worldwide Digital Transformation Spending Guide — April 2022 (V1 2022). For each use case, this report guides vendors in mo...
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    Applying Customer Insights to Generate Brand Loyalty
    By:
    Van Valdez
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    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2022 Q4 IDC Perspective Tech Buyer

    CX Market Forecast for Europe
    By:
    Van Valdez
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    ,
    Gerry Brown
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    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2022 Q4 Market Forecast Tech Supplier

    CX Market Shares for Europe
    By:
    Gerry Brown
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    Van Valdez
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    Topics:
    Software, Enterprise social software, Social business, Mobility

    Planned for CY2022 Q4 Market Share Tech Supplier


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Analyst Location

United Kingdom



Coverage

Customer focus



Regions

Western Europe