Lou Reinemann
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More activity in the world of customer experience (CX)! After having a majority stake in the company purchased by SAP for $8 billion in 2019, SAP is selling its shares, and Qualtrics has agreed to be acquired by an investment firm and go pr...
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Emplifi, maker of customer experience (CX) solutions, this month announced the acquisition of California-based company Pixlee TurnTo. This acquisition will expand Emplifi's user-generated content (UGC), ratings and reviews, and influencer m...
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Qualtrics (Nasdaq: XM) announced the launch of Video Feedback, which gives survey responders the ability to answer survey questions in their own words with a video-captured answer. Companies will be able to analyze both words and emotions t...
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This IDC study provides an analysis of vendor performance in the customer relationship management applications software market for 2022, valued at $77.1 billion."The market year 2022 was supposed to be a return to 'business as normal' — mea...
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This IDC Market Analysis Perspective (MAP) covers worldwide voice of the customer (VOC) applications. VOC and CX practitioners, business executives, and IT professionals can use this document to better understand the trends, challenges, and...
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This IDC Market Note reviews announcements made recently in the voice of the customer (VOC) applications market. "VOC vendors continue to push for differentiation with ease of use of AI in their offerings," says Lou Reinemann, research dire...
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IDC Peerscape: Voice of the Customer
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IDC Perspective: A Deeper Look at VOC 2.0 and Unstructured Data
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IDC Perspective: Impact of Generative AI on VOC Programs
More results for Planned Research