Retailers' Opportunities to Achieve Omni-Channel, Real-Time Customer Experience: Comparing Customers and Retailers' Survey Data on the Status of Retail CX
This IDC Market Presentation compares customers and retailers' survey data on the status of retail customer experience (CX). It identifies gaps between what customers and retailers point out and helps retailers determine how to turn externa...
Achieving Fully Integrated Omni-Channel Retail Commerce Operations: Comparing Customers' and Retailers' Survey Data on the Status of Omni-Channel
This IDC Market Presentation provides an overview on the status of retailers' omni-channel commerce by comparing key findings from IDC's Retail Consumer Insights 2022 and Global Retail Operating Models 2022 Surveys. It shows the key innovat...
This IDC PeerScape identifies the main challenges that peers in the retail industry must overcome through immersive technologies: product visualization and trial online, empowerment of store associates, store attractiveness, and the pursuit...
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