Snow Tempest
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Apptio's long dominance of the IT business management (ITBM) component of IT service management meshes well with IBM's focus on large, financially complex enterprises that have partially or fully moved into digital operations. Apptio's cust...
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ServiceNow dedicated a notable amount of stage time to the topic of generative AI at its recent Knowledge 2023 customer conference in Las Vegas, Nevada. Other announcements and messaging supported ServiceNow's long-time emphasis on the powe...
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Atlassian held its Team '23 event from April 18–20, 2023 in Las Vegas, Nevada. Reporting over 253,000 customers, Atlassian underscored the power of teams and featured significant announcements across its platform, including the addition of ...
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This IDC Perspective discusses generative artificial intelligence (GenAI) guidance and specific announcements related to IT service management (ITSM). As organizations increasingly explore GenAI, IT operations is one of the top IT areas whe...
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This IDC Market Perspective discusses how tech support leaders turn to automation and AI to support complex technology without staff increases. Tech support leaders report that automation and AI features in their ITSM tools can often succes...
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This IDC Market Analysis Perspective delivers a concise current-state view of the IT service management software market and insight into the impact of future trends."The IT service management software market has reached the peak of the tren...
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AI-Powered Virtual Agents for IT Service Management
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Automated IT Asset Discovery and Management
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IDC Link: CY23 Q2
More results for Planned Research