New Research

• RingCentral and Google Brings Artificial Intelligence (AI) to Contact Centers

  Aug 2018 | IDC Perspective | Doc # AP44218718

  By: Chwee Kan ChuaGlobal Research Director, BDA and Cognitive/AI, Chris ZhangResearch Manager, IDC Asia/Pacific Software Research Group., Jessie Danqing CaiSenior Research Manager, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific

  This IDC study analyzes the recent announcement and demonstration of RingCentral's integration with Google's Contact Center AI at Google's Next18 event. This is a significant enterprise application of artificial intelligence (AI) as it is h...

• IDC FutureScape: Worldwide Digital Transformation 2018 Predictions — Asia/Pacific (Excluding Japan) Implications

  Jan 2018 | Tech Buyer Presentation | Doc # AP42740217

  By: Daniel-Zoe JimenezResearch Director Digital Transformation and Big Data/Analytics, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific

  This IDC FutureScape provides the Asia/Pacific (excluding Japan) regionalization of the Worldwide Digital Transformation FutureScape for 2018. This IDC FutureScape delivers an outlook view of the ICT industry as it relates to tech buyers' r...

• IDC FutureScape: Worldwide CIO Agenda 2018 Predictions — APEJ Implications

  Jan 2018 | Tech Buyer Presentation | Doc # AP43509718

  By: Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific

  This IDC Presentation discusses the Asia/Pacific (excluding Japan) (APEJ) regionalization of the Worldwide CIO Agenda FutureScape for 2018. It provides an outlook of the CIO agenda as it relates to CIOs/IT executives' road map, priorities, ...

• IDC Perspective: Employing the Right Organizational Model for Your Digital Transformation — Asia/Pacific

  Dec 2017 | IDC Perspective | Doc # AP43367117

  By: Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific, Kar Leong TewResearch Manager, Celeste NarvaezProgram Manager

  With Asia/Pacific organizations beginning their digital journeys, IDC presents four archetypes of organizational models for digital transformation (DX) that will guide them as they move into the next stages of DX maturity. This study descri...

• NEC Global Analyst Summit 2017

  Dec 2017 | Market Note | Doc # AP43434817

  By: Gerald WangHead, Asia Pacific Public Sector, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific, Chris MorrisVice President, IDC Asia/Pacific, Chris BarnardVice President, European Telecommunications and Networking

  In this report, IDC covered key discussions and announcements shared during NEC Global Analyst Summit in Tokyo from November 7 to 10, 2017. This event occurred alongside the NEC Future Creation Forum as well as the C&C User Forum and iE...

• IDC FutureScape: Worldwide IT Industry 2018 Predictions (Japanese)

  Dec 2017 | IDC FutureScape | Doc # JPJ43200717

  By: Frank GensSenior Vice President & Chief Analyst, Crawford Del PreteChief Operating Officer, Satoshi MatsumotoResearch Director, IT Services, IDC Japan, Dan VessetGroup Vice President, Analytics and Information Management, David SchubmehlResearch Director, Cognitive/Artificial Intelligence Systems, Robert ParkerGroup Vice President, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific, Eric NewmarkProgram Vice President, Cloud, SaaS and Industry Cloud, Tomoaki Nakamura, Deepak MohanResearch Director, Public Cloud Infrastructure as a Service, Al GillenGroup Vice President, Software Development and Open Source, Shawn FitzgeraldResearch Director, Digital Transformation Strategies, Bill Fearnley, Larry CarvalhoResearch Director, Platform as a Service, Philip CarterChief Analyst, Europe, Vernon Turner, Tom MainelliProgram Vice President, Devices & AR/VR, Scott LundstromGroup Vice President and General Manager of IDC Government and Health Insights, Richard L. VillarsResearch Vice President, Datacenter & Cloud, Hayley Sutherland

  本調査レポートでは、企業におけるデジタルトランスフォーメーション（DX：Digital Transformation）ジャーニーの戦略的な青写真を提供する目的で、デジタルネイティブ企業になるために必要な、IDCの10項目のPredictionsについて議論する。これらのテーマのうち6項目のPredictionsは前回から引き継いだものであるが、2018年以降、大幅に加速、進化することが予測される。残りの4項目のPredictionsは、デジタルネイティブ企業になる上で不可欠な...

• IDC FutureScape: Worldwide IT Industry 2018 Predictions – APEJ Implications

  Nov 2017 | Tech Buyer Presentation | Doc # AP43239317

  By: Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific

  This powerpoint presents the APEJ regionalization of the WW IT Industry FutureScape for 2018. This IDC FutureScape provides an outlook view of the ICT industry as it relates to tech buyers' roadmap, priorities and requirements in 2018-2021....

• How the Digital-Native Enterprise Is Winning the Future, Now

  Nov 2017 | IDC Perspective | Doc # US43195117

  By: Mike RosenAdjunct Research Advisor, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific, Joseph C. PucciarelliGroup Vice President & IT Executive Advisor, Robert ParkerGroup Vice President, Serge FindlingVice President of Research, Digital Transformation, Michael Versace, Leslie HandVice President, IDC Retail Insights, Kevin ProutyGroup Vice President, Energy and Manufacturing Insights, Rebecca SegalGroup Vice President, Worldwide Services, Marianne KoldingVice President, European Core Research Excellence Leader, European Skills Practice, Cushing AndersonProgram Vice President, Business Consulting and IT Education

  This IDC Perspective illustrates what a digital-native enterprise looks like and can achieve when it has "digital" ingrained in the most important aspects of its culture and business. Digital transformation has progressed to where it is now...

• IDC FutureScape: Worldwide Digital Transformation 2018 Predictions

  Oct 2017 | IDC FutureScape | Doc # US43154617

  By: Shawn FitzgeraldResearch Director, Digital Transformation Strategies, Robert ParkerGroup Vice President, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific, Philip CarterChief Analyst, Europe, Lynne DunbrackResearch Vice President, Leslie HandVice President, IDC Retail Insights, Serge FindlingVice President of Research, Digital Transformation, Michael Versace, Kimberly Knickle, Kevin ProutyGroup Vice President, Energy and Manufacturing Insights

  This IDC study provides IDC's top 10 predictions for digital transformation for 2017.According to Shawn Fitzgerald, research director, Worldwide Digital Transformation Strategies, "This year's DX predictions represent the latest thinking on...

• IDC FutureScape: Worldwide IT Industry 2018 Predictions

  Oct 2017 | IDC FutureScape | Doc # US43171317

  By: Frank GensSenior Vice President & Chief Analyst, Crawford Del PreteChief Operating Officer, Satoshi MatsumotoResearch Director, IT Services, IDC Japan, Philip CarterChief Analyst, Europe, Larry CarvalhoResearch Director, Platform as a Service, Bill Fearnley, Shawn FitzgeraldResearch Director, Digital Transformation Strategies, Al GillenGroup Vice President, Software Development and Open Source, Scott LundstromGroup Vice President and General Manager of IDC Government and Health Insights, Tom MainelliProgram Vice President, Devices & AR/VR, Tomoaki Nakamura, Eric NewmarkProgram Vice President, Cloud, SaaS and Industry Cloud, Sandra NgGroup Vice President, Practice Group, IDC Asia/Pacific, Robert ParkerGroup Vice President, David SchubmehlResearch Director, Cognitive/Artificial Intelligence Systems, Vernon Turner, Dan VessetGroup Vice President, Analytics and Information Management, Deepak MohanResearch Director, Public Cloud Infrastructure as a Service, Richard L. VillarsResearch Vice President, Datacenter & Cloud, Hayley Sutherland

  This IDC study discusses our predictions that once again present a strategic blueprint for enterprises on their digital transformation (DX) journey, focusing on 10 key ingredients for becoming a digital-native enterprise. Six of these theme...