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Worldwide Services Research Team

Elaina Stergiades

Research Manager, Software and Hardware Support Services

Gard Little

Research Director, Global Services Markets and Trends

Cushing Anderson

Program Vice President, Business Consulting and IT Education

Ali Zaidi

Research Director, IT Consulting and Systems Integration Services

Marianne Kolding

Vice President, European Services

Vladimír Kroa

Associate Vice President, IT Services , CEMA

Lisa Rowan

Research Vice President, HR, Talent, and Learning Strategies

Xiao-Fei Zhang

Research Director, IDC Global Services Markets and Trends

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Lisa Nagamine

Research Manager, WW Services Trackers

Leslie Rosenberg

Research Director, Network Life-Cycle Services and Infrastructure Services

New Research

The Hewlett Packard Enterprise (HPE) acquisition of RedPixie, a United Kingdom–based cloud consulting firm, expands HPE Pointnext's public cloud services portfolio. Building on the recent acquisition of Cloud Technology Partners (CTP), a Un...
This IDC study represents a vendor assessment of the 2018 worldwide cloud professional services market through the IDC MarketScape model. This research is a quantitative and qualitative assessment of the characteristics that explain a vendo...
This IDC Market Perspective provides review and analysis of announcements made at Cisco Services' third-annual Services Summit held March 6 and 7, 2018, in New York City. Cisco Services shared the current state and future strategic road map...
This Market Note highlights the introduction of the new Premium Support Plus by Dell, introduced as a new high-end support offering for the consumer market."Recent IDC research shows that the global personal computer (PC) market continues t...
Oracle HCM Cloud: Making Work More Human

Mar 2018 - IDC Link - Doc # lcUS43701918

by: Kyle LagunasLisa Rowan

Oracle maintains strong momentum in HCM through global expansion, product innovation, and a new, integrated marketing strategy. Its 2018 HCM World conference drew 3,600 clients, a mix of HR professionals and their colleagues in IT and even ...
This IDC study provides a detailed description of IDC's services market taxonomy. In 2018, the taxonomy includes individual foundation markets grouped within three primary market segments: project oriented, managed services, and support ser...
Samsung recently announced the availability of a same-day, in-person authorized service offering for Galaxy phone owners in the United States through uBreakiFix. IDC expects Samsung users will take advantage of these features and look for m...
This IDC study describes the framework by which IDC measures, describes, and tracks the worldwide corporate education market. IDC's 2018 corporate education taxonomy is designed to improve communication with partners and customers (and betw...
This IDC Survey Spotlight compares results from IDC's 2016 HR Executive Survey to the recently completed IDC's 2018 HR Executive Survey asking about plans to change core HR systems in the next 18 months. It analyzes the survey responses and...
This IDC study provides a detailed description of IDC's service provider market taxonomy. At its most basic, any business that generates some portion of its revenue from the delivery of a provisioned resource via a pay as you use, on-demand...