Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Bjoern Stengel Loading

    These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.Artificial intelligence (AI) has a tremendous potential to accelerate organizations' sustainable transformation journeys...
  • By:  Elaina Stergiades Loading

    These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.As technology innovations continue to accelerate, organizations are struggling to define, calculate, and track the value...
  • By:  Gard Little Loading

    These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.IDC's new ServicesPath research program has uncovered an uncomfortable truth for many traditional service providers — th...
  • By:  Leslie Rosenberg Loading

    These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.AI use cases are enticing to organizations as they offer the promise of accelerated business transformation. At the same...
  • By:  Jennifer Hamel Loading

    These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.AI, particularly GenAI, is both a disruptor and a value driver for the services industry. The pervasiveness of embedded ...
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    • Chris Barnard Loading
    • Len Padilla Loading
    • Leslie Rosenberg Loading
    Cisco announced a significant leadership change, appointing Gary Steele as the new head of global sales. As Cisco's President, Go-to-Market, he will lead "a unified organization across Cisco's sales, partner, and global marketing teams to a...
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    • Chris Barnard Loading
    • Leslie Rosenberg Loading
    This IDC Market Note highlights the key messages delivered during the Huawei Analyst Summit (HAS) held in Shenzhen, China, April 17–19. Specifically, this IDC document discusses the continued evolution of Huawei's enterprise networking and ...
  • By:  David Tapper Loading

    This IDC study provides IDC's forecast and spending for the worldwide and U.S. IT outsourcing services market for the 2024–2028 period. This study also updates the previous forecast published in Worldwide and U.S. IT Outsourcing Services Fo...
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    • Alejandro Cadenas Loading
    • Francesca Ciarletta Loading
    • John Gole Loading
    • Peter Marston Loading
    • Sandeep Mukunda Loading
    • Len Padilla Loading
    This IDC Market Perspective summarizes key takeaways from NTT DATA's EMEA and Latin America (EMEAL) Analyst Day, in which the company presented its new leadership and strategy. The event focused on how it is bringing together the various pa...
  • By: 

    • Mary Johnston Turner Loading
    • Penny Madsen Loading
    • Jevin Jensen Loading
    • Phil Goodwin Loading
    • Natalya Yezhkova Loading
    • Archana Venkatraman Loading
    • Dave McCarthy Loading
    • Chris Kanaracus
    • Lara Greden Loading
    This IDC Perspective explores critical technologies and related investments that enterprises should be making to improve digital business outcomes by simplifying and automating many aspects of hybrid and multicloud interoperability. "By bre...

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