Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Peter Marston Loading
    • Jennifer Thomson Loading
    • Estelle Quek Loading
    • Bill Latshaw Loading
    • Alison Close Loading
    • Abhishek Mukherjee Loading
    This IDC Perspective discusses AI transformation of services and related engagement models and employee impact. The proliferation of AI has surged through multiple aspects of business operations. From IT operations and management to line-of...
  • By: 

    • Peter Marston Loading
    • Craig Robinson Loading
    • Leslie Rosenberg Loading
    • David Tapper Loading
    • Alison Brooks, Ph.D. Loading
    This IDC Market Perspective provides IDC's views, learnings, perspectives, and advice after attending NTT DATA's Analyst Day held January 17–18 in Plano, Texas. It encapsulates several sessions in which IDC heard from multiple speakers. The...
  • By:  Penny Madsen Loading

    This IDC Market Presentation is the second part to IDC's 4Q23 Cloud Pulse Survey findings covering the perception of value when purchasing cloud and cloud return on investment (ROI). Facing myriad pressures, cloud buyers feel they are getti...
  • By: 

    • Scott Tiazkun Loading
    • Cathy Huang Loading
    • Craig Robinson Loading
    This IDC study presents the new five-year forecast for security services. Security service providers (SPs) are seeing continued needs around incident readiness and response, vulnerability management, and risk concerns, which are positively ...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a worldwide view on U.S. enterprise sentiments for using artificial intelligence (AI) to support application services. The document contains data from IDC's Application Services Survey, which was completed...
  • By:  Peter Marston Loading

    This IDC Survey Spotlight provides a worldwide regions view on enterprise sentiments for using artificial intelligence (AI), across regions, to support application services. The document contains data from IDC's Application Services Survey,...
  • By:  Cathy Huang Loading

    This IDC Survey discusses key findings on primary objectives, decision-makers, selection criteria, typical project scope, and top vendors used. The survey results were taken from IDC's Worldwide Cybersecurity Consulting Services Survey, con...
  • By:  Jennifer Hamel Loading

    This IDC Survey provides key findings from IDC's 2024 Future Enterprise Resiliency and Spending (FERS) Survey, Wave 1, which focuses on issues related to GenAI awareness, readiness, and commitment, as well as the implications for IT investm...
  • By:  Peter Marston Loading

    This IDC Survey illustrates worldwide application services needs and adoption as well as maturity levels within the enterprise for 2024. The document contains data from IDC's Application Services Survey, which was completed in September 202...
  • By:  Peter Marston Loading

    This IDC Survey illustrates worldwide application services needs and adoption as well as maturity levels within the enterprise for 2024. The document contains data from IDC's Application Services Survey, which was completed in September 202...

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