Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By:  Milan Kalal Loading

    This IDC Market Presentation provides an analysis of the services market in Central and Eastern Europe and Western Europe in 2023 and forecasts expenditure on services through 2026. It is based on IDC's Semiannual Services Tracker, which wa...
  • By:  Gard Little Loading

    On June 20, 2024, Accenture reported its FY 3Q24 results, including $16.5 billion in quarterly revenue, a 1% YoY decrease in USD but an increase of 1.4% in local currency. The earnings call was led by Julie Sweet, Accenture's chair and chie...
  • By: 

    • Penny Madsen Loading
    • Rahiel Nasir Loading
    This IDC Market Perspective looks at the evolution of the cloud market as it now more broadly considers sovereignty. Organizations are increasingly looking at the potential benefits of sovereign cloud beyond compliance to encompass cybersec...
  • By: 

    • Penny Madsen Loading
    • Rahiel Nasir Loading
    This IDC Market Perspective considers the shifts in cloud buyer conversations that vendors are likely to have around digital sovereignty. It draws upon data leveraged in IDC's quarterly Cloud Pulse Surveys which take the pulse of cloud buye...
  • By:  Jennifer Hamel Loading

    This IDC Market Perspective highlights the role of professional services providers in bringing the four planes of enterprise intelligence architecture to life. This document discusses findings from IDC's 2024 Enterprise Intelligence Service...
  • By: 

    • Jasdeep Singh Loading
    • Jennifer Cooke Loading
    • Penny Madsen Loading
    Oracle has expanded its multicloud strategy by partnering with Google Cloud to introduce Oracle Database@Google Cloud. This service allows customers to deploy and manage Oracle databases within Google Cloud datacenters, combining Oracle's d...
  • By:  Penny Madsen Loading

    In a move that highlights the important role dedicated cloud will play in the race to deliver generative artificial intelligence (GenAI)–based services, Apple has developed its own dedicated cloud to be used to secure personal data for proc...
  • By: 

    • Jasdeep Singh Loading
    • Penny Madsen Loading
    This IDC Survey Spotlight draws upon IDC's 3Q23 CloudPulse Survey data, which highlights the skills requirements and challenges of organizations using infrastructure as a service (IaaS) or other cloud models. It also explores the primary ro...
  • By: 

    • Chris Barnard Loading
    • Rob Brothers Loading
    • Leslie Rosenberg Loading
    This IDC link discusses announcements from the Cisco Live 24 event held in Las Vegas, Nevada, from June 3 to 6, 2024. It brings together over 20,000 in-person attendees and nearly a million virtual participants worldwide. This document spec...
  • By: 

    • Cathy Huang Loading
    • Craig Robinson Loading
    • Scott Tiazkun Loading
    This IDC Market Perspective provides an analysis of key themes and vendor announcements from the RSA Conference 2024. The conference underscored the pervasive influence of generative AI (GenAI) across the cybersecurity landscape, marking it...

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