Worldwide Services Research Team

Elaina Stergiades

Research Director, IT Service Strategies for Proactive Customer Success

Gard Little

Vice President, Global Services Markets and Trends

Rachel Liu

Research Director

Vladimir Kroa

Associate Vice President, Sustainability

Penny Madsen

Senior Research Director, Cloud and Edge Services, Worldwide Infrastructure Research

Dave McCarthy

Research Vice President, Cloud and Edge Services, Worldwide Infrastructure Research

Curtis Price

Program Vice President, Infrastructure Services

David Tapper

Program Vice President, Outsourcing and Managed Cloud Services

Jennifer Hamel

Senior Research Director, Enterprise Intelligence Services

Leslie Rosenberg

Research Vice President, Network Life-Cycle Services and Infrastructure Services

Alison Close

Research Manager, Intelligent Finance and Customer Care Business Process Services

Peter Marston

Research Director, Worldwide Intelligent Application Services

Bjoern Stengel

Global Sustainability Research and Practice Lead, Sustainable Strategies and Technologies

Cathy Huang

Research Director, Security Services Worldwide

Nishant Bansal

Associate Research Director

Milan Kalal

Senior Research Manager, European Services Strategies

New Research


  • By: 

    • Rajnish Arora
    • Andrew Buss Loading
    • Shawn P. McCarthy
    • Rick Villars Loading
    • Susan G. Middleton
    • Dave McCarthy Loading
    • Jennifer Cooke Loading
    • Elaina Stergiades Loading
    • Deepak Mohan
    • Pam Miller
    • Rory Duncan
    This IDC Perspective discusses the implications of ubiquitous infrastructure deployment when it comes to the future of digital infrastructure, expanded upon by a global team of IDC analysts. We focus on major expansions in deployment option...
  • By: 

    • Rick Villars Loading
    • Rajnish Arora
    • Eric Burgener
    • Andrew Buss Loading
    • Brad Casemore
    • Rory Duncan
    • Stephen Elliot Loading
    • Phil Goodwin Loading
    • Jeff Janukowicz Loading
    • Mary Johnston Turner Loading
    • Shawn P. McCarthy
    • Pam Miller
    • Deepak Mohan
    • Dave Pearson Loading
    • Elaina Stergiades Loading
    This IDC Perspective discusses the future of digital infrastructure as defined by a global team of IDC analysts. The emerging digital infrastructure ecosystem is built on increasingly cloud-centric technologies, more ubiquitous deployment o...
  • By: 

    • Al Gillen
    • Elaina Stergiades Loading
    IDC Innovators are emerging vendors with revenue <$100 million that have demonstrated either a groundbreaking business model or an innovative new technology — or both. This IDC Innovators study profiles Quansight, Tidelift, and xs:code i...
  • By: 

    • Rob Brothers Loading
    • Elaina Stergiades Loading
    This IDC Perspective discusses the enterprises' need to keep downtime out of a mission-critical environment. Complex mission-critical applications and IT environments as a whole need to be supported differently than they have in the past."M...
  • By:  Alison Close Loading

    This IDC Perspective outlines recommendations for buyers of business process outsourcing (BPO) services taking into consideration the impact of COVID-19. "Intelligent and touchless BPO operations enabled by cognitive, reinventing with BPaaS...
  • By:  Gard Little Loading

    This IDC Perspective analyzes NTT DATA's strategy and operations outside of Japan. Beyond corporate strategy, NTT DATA's culture and ecosystemic activities are analyzed."NTT DATA already has a majority of its service professionals outside o...
  • By:  Gard Little Loading

    This IDC Perspective analyzes the professional services implications for end-user organizations as they move to establish their own software-based digital innovation factories. Using Denmark-based Saxo Bank as a case study, both the technic...
  • By: 

    • Peter Marston Loading
    • David Tapper Loading
    This IDC PeerScape presents key advice for IT decision makers to drive more value with utilizing managed cloud services. The top elements of advice across IDC's interviewees center on vendor management, knowledge management, talent manageme...
  • By:  Peter Marston Loading

    This IDC Perspective provides feedback from Fortune 2000 organizations on the key lessons learned through their application modernization initiatives. IDC conducted nearly two dozen in-depth telephone interviews with varying enterprises and...
  • By:  Alison Close Loading

    This IDC Perspective offers areas of consideration for finance blockchain use cases, third-party service investments, and blockchain platforms and discusses challenges that could create barriers to adoption."Buyers should look to service pr...

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