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Social Business Team

Takashi Manabe

Group Director, Software & Security / IT Spending, IDC Japan

Rich Costello

Senior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

Lisa Rowan

Research Vice President, HR, Talent, and Learning Strategies

Lewis Ward

Research Director, Gaming and VR/AR

Karsten Weide

Program Vice President, Media & Entertainment

Thomas Vavra

Associate Vice President, Software, CEMA

Alejandro Florean

Vice President Consulting & Strategic Solutions, Latin America

Mary Wardley

Program Vice President, Loyalty and Customer Care

Yoko Ono

Research Manager, Communications, IDC Japan

Wayne Kurtzman

Research Director

Jordan Jewell

Research Analyst, Digital Commerce and Enterprise Applications

New Research

Facebook is changing its News Feed algorithm, according to a post by Mark Zuckerberg, "to help people stay connected and bring us closer together with the people that matter to us." Despite the numerous "sky is falling" articles, Facebook i...
本プレゼンテーションでは、IDC Japan コミュニケーションズのグループマネージャーである草野 賢一は、世界と国内のネットワークサービス市場において、2018年~2021年に発生するネットワークに関する主要な10項目の予測(Predictions)について議論する。このPredictionsでは、国内ネットワークサービス市場において起こりつつある変革について分析を行っている。今年の「IDC FutureScape」では以下に挙げるトピックを中心に取り上げる。2020年まで...
Facebook today announced changes to the way it selects the items that users will see in their newsfeeds. It will favor posts by friends and family, which are likely to foster meaningful transactions instead of driving more engagement. Conse...
CES 2018 Deals PCs, VR Back into the Game

Jan 2018 - IDC Link - Doc # lcUS43498518

by: Lewis Ward

From a video game and virtual reality (VR) standpoint, the main CES 2018 headlines involved potent new laptops and refreshed tethered VR head-mounted display (HMD) hardware. There were clear hits and misses at this year's show, with Acer, D...
本調査レポートでは、2017年11月にセールスフォース・ドットコムが米国サンフランシスコにおいて開催した、顧客/パートナー向けイベントであるDreamforce 2017の概要を述べると共に、注目すべき「人工知能」「パーソナライゼーション」の2つのテーマについて考察する。「CRM市場において単にカスタマイズではなく、顧客エクスペリエンスの向上を目的としたパーソナライゼーションをコンセプトに掲げたベンダーはセールスフォースが初めてであり、AIのCRMへの横断的適用に注力する同社...
Talent Management Application Pricing Snapshot, 2015–2017

Jan 2018 - IDC Survey Spotlight - Doc # US43471518

by: Lisa Rowan

This IDC Survey Spotlight provides insight into how module pricing of cloud-based talent management applications has evolved from 2015 to 2017.This document uses information gathered by IDC from major talent management suite vendors and is ...
This IDC study provides an assessment of the prominent SaaS and cloud-enabled procurement software solutions and discusses what criteria are most important for companies to consider when selecting a system. Procurement applications support ...
WFO capabilities will become increasingly important as contact centers and the nature of customer interactions evolve. The contact center of the future is one in which personnel are valued for their expertise and are retained for their valu...