By using this site, you agree to the IDC Privacy Policy

Social Business Team

Takashi Manabe

Group Director, Software & Security / IT Spending, IDC Japan

Rich Costello

Senior Research Analyst, Enterprise Communications Infrastructure, Unified Communications & Collaboration (UC&C)

Lisa Rowan

Research Vice President, HR, Talent, and Learning Strategies

Lewis Ward

Research Director, Gaming and VR/AR

Karsten Weide

Program Vice President, Media & Entertainment

Thomas Vavra

Associate Vice President, Software, CEMA

Alejandro Florean

Vice President Consulting & Strategic Solutions, Latin America

Mary Wardley

Program Vice President, Loyalty and Customer Care

Yoko Ono

Research Manager, Communications, IDC Japan

Wayne Kurtzman

Research Director

Jordan Jewell

Senior Research Analyst, Digital Commerce and Enterprise Applications

New Research

This IDC Perspective discusses the requirement for and current state of providing omni-channel access to customers and the process of planning that strategy. Using survey data, readers will gain an understanding of the channels currently in...
Instagram, the visually engaging sibling of Facebook now has 1-billion monthly active users. An array of announcements yesterday included Instagram long-form video to compete with YouTube; Facebook's new influencer marketing platform for br...
At SAP SAPPHIRE NOW 2018, held June 5-7 in Orlando Florida, SAP took on the CRM applications market with a new/rationalized set of cloud-based CRM offerings. The new CRM "suite" offering will be sold under the name SAP C/4HANA, to complimen...
This IDC study is a translation of the Japanese document IDC #JPJ42926218. It provides the 2017 results and the 2018–20022 forecasts for the Japan unified communications and collaboration (UC&C) market. IDC divides the Japan UC&C ma...
At SAP's SAPPHIRE event on June 5, 2018, SAP announced its acquisition of cloud-based field service management software company Coresystems. SAP did not disclose the financial details of the deal. The acquisition highlights the impact of th...
On May 29, 2018, Salesforce announced fiscal 1Q19 earnings. As a whole, earnings were very strong, with total revenue of $3.0 billion for the quarter, a 22% increase over 1Q18 in constant currency (CC). Salesforce has managed to nearly doub...
This IDC study examines the human capital management (HCM) and payroll applications market for the 2015–2017 period. Revenue and market share of the leading vendors are provided for 2017. Included is a full list of tracked vendors for total...
This IDC study is a translation of the Japanese document IDC #JPJ42858218. The report provides the performance of the Japan cognitive/artificial intelligence (AI) systems market in 2017 and a forecast (based on end-user spending) for the sa...
TrueCommerce Connections 2018: Top 5 Takeaways

Jun 2018 - Market Note - Doc # US43885718

by: Jordan Jewell

This IDC Market Note provides IDC's top takeaways from TrueCommerce Connections 2018. TrueCommerce held its inaugural Connections conference May 7–9 at the Hyatt Regency in downtown Cincinnati, Ohio. "Businesses big and small use TrueCommer...